ANNEXURE TO CBEC CIRCULAR No.165/16/2012-ST DESCRIPTIONS OF TAXABLE SERVICES AND ACCOUNTING CODES FOR PAYMENT OF SERVICE TAX No. Finance Act‚1994 erstwhile Section 65(105) Descriptions of Taxable Services 1 * (a) (b) * (c) 2 3 4 5 6 7 8 9 (d) (e) (f) (g) (h) (i) (j) (k) * (ka) Stockbroker service Telegraph authority-telephone connection [(b) was omitted w.e.f.01.06.2007 and clubbed under (zzzx)] Telegraph authority-pager[(c ) was
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Operations Management History The Role of Services in an economy Operations Management: Set of activities that create value in the form of goods and services‚ Timeline of OM: Crafts Manufacturing Industrial Revolution (1770 England): • Invention of steam engines‚ replaced human power • Started with textile industry • Increased use of refined coal Division of Labor (1776‚ Adam Smith) Standardized parts (1800‚ Eli Whitney)‚ interchangable parts Steam Ships (1807) Telegrapgh (1844
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Critique of Health Education Most patients forget 40 percent of what their physicians told them (Lay‚ 1985) To improve compliance and retain information written educational and informational materials are “an important and potentially useful means to complement verbal instructions‚ assure that consent for tests and procedures is informed‚ and enhance compliance with treatment ‘ (Zion & Aiman‚ 1989). However‚ most often health care provides are faced with challenges to determine which written educational
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Gaps Model of Service Quality The 4 gaps in the Gaps Model are knowledge gap‚ standards gap‚ delivery gap and communication gap. Knowledge gap is the difference between customers’ expectations and the retailer’s perception of these customer’s expectations. This occurs when a person do not know what the customers expect or want. By applying knowledge gap to H&M retail store‚ it refers to the salesperson not knowing what their customers expect/want. For example‚ a customer visiting the H&M
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The Human Service Movement By: Datwanna Banks HHS435: Cont Issues Trends Health Law Ethicsin H & HS Instructor: Rebekah Clark February 4‚ 2013 The Human Service Movement As more problems occur with individuals the more the Human Services industry grows. This growth is in response to individuals seeking new job opportunities‚ more people not being able to depend on their neighborhood or community because of the feeling of isolation or
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Joe Dowell Service Management Dr. Ronnie Holmes Case Study: Boomer Consulting‚ Inc. Introduction Case 9.1 involves Boomer Consulting Inc. beginning with the early years when the organization‚ as a division‚ was a small regional CPA firm of Varney & Associates headed by a single partner‚ L Gary Boomer. As time went by‚ and the division’s revenue grew Varney & Associates separated the consulting and accounting practice‚ creating a wholly owned subsidiary‚ which continued to be headed by L
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|100% | | | Total Word Count: 6227 Due date for submission: Date received by Lecturer: Table of Contents 1 Organization – AirAsia 3 1.1 Overview 3 1.2 Products and Services offered 4 1.3 Channels of distribution 4 1.4 Sales and Marketing 5 1.5 Organization Structure 7 1.6 Market Share 8 1.7 SWOT Analysis 9 2 IT for Managers 10 3 E-Business and E-Commerce 11 3.1 Uses of E-Commerce in AIR ASIA 11 3.2 Benefits
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Discuss the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach
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Restaurant Servicescape‚ Service Encounter‚ and Perceived Congruency on Customers ’ Emotions and Satisfaction Ingrid Y. Lin & Anna S. Mattila a a b School of Travel Industry Management‚ University of Hawaii at Manoa‚ Honolulu‚ Hawaii‚ USA b School of Hospitality Management‚ The Pennsylvania State University‚ University Park‚ Pennsylvania‚ USA Published online: 15 Oct 2010. To cite this article: Ingrid Y. Lin & Anna S. Mattila (2010): Restaurant Servicescape‚ Service Encounter‚ and Perceived
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by the particular characteristics of service—intangibility‚ inseparability‚ variability‚ and perish ability. These characteristics also pose more marketing complexities which require different management activities. All services are experiences—some are long in duration and some are short; some are complex and others are simple; some are mundane‚ whereas others are exciting and unique. (Wilson‚ Zeithaml‚ and Bitner‚ 2008) The delivery process of the service has been entitled the Servuction System
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