Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products‚ services and competence. They have‚ over a long time‚ been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections‚ private networks‚ public networks etc and the devices include telephone
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Introduction Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality (Gronroos‚ 1992). Now‚ the major new element in world market competition is quality. As so in hospitality industry‚ the service quality is one of the most important thing‚ to answer
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of total quality management in service sector. It also reports on means to achieve total quality in service sector. There are various dimensions of quality are present to measure it. This paper looks on these dimensions and also addresses the Quality assurance system which is used to get assurance of standard quality. The paper also discuss about the various quality standards used by service sector and principles of ISO 9000:2000. Problem Statement: Whenever the concept of total quality management
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Five Guys Burgers and Fries: Ingredient’s for Success Case Study Assignment 1 By: Ibrokhim Rakhmatullaev To: Dr. Evangeline Jefferson Professor: COURSE NAME: BUS 508: Contemporary Business Strayer University Washington DC July 2012 Five Guys Burgers and Fries: Ingredient’s for Success Right way might be the long way but it always pays off. Five Guys Burgers and Fries‚ one of the fastest growing fast food chain in the country. It might have took them 15 years to open
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Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
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The main goal of human service workers is to enhance a person’s well being. It gives a person great satisfaction to know that they accomplished their goal by successfully helping another. The feeling is so great that most human service workers work in that field more for the ability to help others then for the money. However‚ aside from this goal‚ some of human service workers’ personal qualities can make a big difference in their practice. Obtaining empathy and being able to separate it from
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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SERVICE QUALITY OF TOURIST CAMPS IN MONGOLIA OYUN MYAGMAR Project submitted in partial fulfillment of the requirements for the degree BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT at RAFFLES UNIVERSITY Ulaanbaatar‚ MONGOLIA September‚ 2008 DECLARATIONS I declare the following: 1. That the material contained in this internship project/dissertation is the end result of my own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they
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Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local
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Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment‚ total quality managment
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