P4: Evaluate the external corporate communications of an existing product or service. Task 4: Evaluate the external corporate communications of an existing product or service. External business communication is the exchange of information and messages between an organization and its external customers outside its formal structure. One way McDonald’s communicates to its external customers is their website. There are many different methods used by the company’s website and these are: the use of
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Competitiveness How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services Business compete using MARKETING 1. Identifying consumer wants and/or needs is a basic input in an organization’s decision making process‚ and central to competitiveness. The idea is to achieve a perfect match between those wants and needs and the organization’s goods and/or services. 2. Price and quality are key factors in consumer buying decisions
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Television does more harm than good When the TV was invented‚ it impressed the whole world‚ so everyone since then seeks to buy a one. In the past TV was only has less than ten channels and it were locked in the latest hours of night. But now there is thousands or millions of satellite channels are broadcasted on TV. As a result the number of TV owners has risen until 98% of American households have a TV set and the same is true of most developed countries. In fact‚ television channels
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products/services can be designed and marketed‚ presented to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the
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bc120087 Diploma of management Bsbcus501c task 1 Introduction about customer service :hi my name is john and I am working in restaurant as a customer service . main customer skill is good communication skill ‚speaking ‚ listening ‚respect to customer‚understand to everything like ur reatsurant dishes Performance objective:first thing is good communication skill and all staff have knowledge like how to treat the customer and understand rthe everything about ur restaurant . Make sure the wait
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Customer Service Skills Employed in Kamayan Restaurant in Marikina City A Thesis Proposal Presented to the Faculty Of the College of Bachelor Science of Hospitality Management In Partial Fulfillment Of the Requirements for the Subject HRM 109 Leading to the Degree of Bachelor of Science In Hospitality Management By Zabala Jem Brillantes Judy Ann Gatbunton Romaline Chapter 1 The Problem and Its Background
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services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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cheerful attitude and showing good spirits. Cheerleading helps others by showing other that you can have good attitude. Also‚ helps kids by realizing being in a bad mood‚ destroys others. Now that we’ve talked about how it helps others‚ let’s talk about how it’s a team effort for kids in the next topic. Cheerleading is a team effort for kids. Cheerleaders lead by example and actions. Cheerleaders are meant to raise
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Service breakdown is the term for situations when customers have expectations of a certain type or level of product or service that are not met by a service provider. What causes customers to become dissatisfied when a product or service fails to meet what the customer wants or needs or does not live up to advertised promises or standards. The tactics you can use to deal with angry customers are be positive‚ acknowledge the customer’s feelings or anger‚ reassure‚ remain objective‚ listen actively;
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With ambition‚ commitment and reliability in the quality of the product‚ Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise. To ever company good management and well structured organizational chart is necessary‚ the vice president of operations and supply chain management is Kathryn Marley‚ who persistently seeks to progress the organization in any way possible. Kathryn Marley has approved the
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