Introduction This chapter presents the background of the study‚ statement of the problem‚ purpose of the Study‚ objectives of the study‚ research questions‚ scope of the study and the significant of the study. Background of the study Customer care was defined by Kotler (1998) as a service that one can offer to another which is essentially intangible and does not result in the ownership of anything but brings about customer delight and satisfaction. In other words‚ customer care is a service
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Executive Summary In March 2014‚ my friends and I is interested in the development of a luxury hotel‚ planned to be operated by a well renowned hotel brand‚ a feasibility study was commissioned to be made. The purpose of this paper is to investigate the opportunities and risks of operating a high class hotel at the designated location. In order to determine whether a feasible operation of such an establishment is possible‚ the various key factors of competitive business in this particular market
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Las Hermanas The Roman Catholic Church is something my family and I are familiar with. In Los Angeles I went to a co-ed Catholic school called St. Eugene. When I first picked up the book I was excited to find out the back story of the organization of Las Hermanas. “In the forefront of liberation of the Mexican American community are beautiful and courageous women‚ women who know how to fight‚” Canciόn de Las Hermanas. That quote summarizes the movement dealing with Latina women in the Catholic
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of quality and integrity. Starting with Cotton Trading‚ Hashoo Group of Companies today boasts the only chain of Five -Star Hotels in Pakistan namely The Pearl Continental Hotels chain and the Karachi Marriott and the Islamabad Marriott Hotels with presence in all the provincial capitals and the Federal Capital except one. Today‚ Hashoo Group of Companies besides hotel industry encompasses oil and gas exploration‚ mining‚ ceramics‚ pharmaceuticals‚ tourism and travel. It also has considerable investment
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FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies have shown
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manage their transaction with fast and more convenient way. The Columban College Hotel & Resort is founded Dr. Susan P. Alegoria‚ the Dean of the College of Business Administration‚ with the recommending approval of the school treasurer Fr. Amado S. Censon and Rev. Fr. Daniel O. Presto the school President to the Board of Trustees – Most Reverent Bishop Florentino G. Lavarias‚ DD‚ as Chairman of the Board. Hotel now are having a hard time keeping their files in place. The procedure implemented
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Ensuring a Barrier- Free Access for Differently-Abled Hotel Guests – A Case Study Introduction Disposable income‚ leisure time and safety environment are three fundamental requirements for a traveller who wishes to travel away from their usual place of work. At present‚ there is a growing trend of ‘Silver Hair’ market travels in the hospitality industry. The economists‚ sociologists and scholars indicate this tendency will set to rise in the near future due to the growth of world aging population
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MARKET POTENTIALITY FOR UPPER UP SCALE HOTELS (A CASE STUDY OF TRIDENT HOTEL) A PROJECT REPORT Submitted by KAPIL YADAV (2010-2012) In partial fulfillment of the award of the diploma Of POST GRADUATE DIPLOMA IN MANAGEMENT JAGAN INSTITUTE OF MANAGEMENT STUDIES‚ JAIPUR JUNE 2011 BONAFIDE CERTIFICTE Certified that this project report “MARKET POTENTIALITY FOR UPPER UP SCALE HOTELS (A CASE STUDY OF TRIDENT HOTEL)” is the bonafide work of “KAPIL YADAV”
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Victoria University BAO3312 Final Exam Semester 2 2010 Exam Case The case study for the Final Exam is Las Ferreterias de Mexico. A copy of the case is available in WebCT. Exam Conditions Time: 15 minutes reading time +2.5 hours; Closed books and notes. You will be given a clean copy of the case in the examination. There are a couple of questions that require some calculations; therefore‚ a calculator will be allowed in the exam. These questions make up less than 10% of the Exam. Exam Questions‚
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LA Amistad is a movie depicting the tale of many Africans who were taken from their homes and sold into slavery. The Africans of “La Amistad” had been among five or six hundred Africans purchased by a Portuguese slave from Pedro Blanco‚ who operated a notorious slave factory on the island of Lomboko‚ south of Freetown. They had been brought from Africa on board the Portuguese slaver “Tecora” to Havana‚ where they were moved under cover of darkness to a prison outside the city and advertised for
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