5. Analyzing Consumer Markets LECTURE QUESTIONS 1. How do consumer characteristics influence buying behavior? 2. What major psychological processes influence consumer responses to the marketing program? 3. How do marketers analyze consumer decision making? 4. How do consumers make purchasing decisions? INTRODUCTION * The aim of marketing is to meet and satisfy target customers’ needs and wants better than competitors * Marketers are always looking for emerging customer trends
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Marketing Management‚ 14e (Kotler/Keller) Chapter 6 Analyzing Consumer Markets 1) ________ is the study of how individuals‚ groups‚ and organizations select‚ buy‚ use‚ and dispose of goods‚ services‚ ideas‚ or experiences to satisfy their needs and wants. A) Target marketing B) Mind mapping C) Consumer activism D) Consumer behavior E) Product differentiation Answer: D Page Ref: 151 Objective: 1 Difficulty: Easy 2) Which of the following would be the best illustration of a subculture
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CHAPTER 1 Needs and wants-pg.5- Needs: stated‚ real‚ unstated‚ delight‚ secret Value proposition-pg.6- set of benefits that a marketer proposes to deliver to satisfy customers’ needs Segments - onsists of a group of customers who share a similar set of needs and wants Descriptive Characteristics: geographic‚ demographic‚ and psychographic Behavioral Considerations: consumer responses to benefits‚ usage occasions and brands target markets-pg.6- the part of the qualified available market the company
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Virgin background Virgin is an international investment group that operates in over 34 countries and that employs around 50‚000 people in about 400 companies worldwide. Its product ranges from mobile services to travel‚ finance services‚ music and many many more. It was funded in 1970 by Sir Richard Branson who started the company by selling cut price records by post through his Virgin Mail Order business. The company expended really quickly and is now a well-recognized and trusted brand all around
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Marketing communications play a very big role in creating a strong brand identity. A brand is more than just that‚ a brand is almost like a person; it holds certain characteristics‚ values and personality traits. Combining all these aspects allows a brand to communicate with their consumers‚ which creates a strong relationship between the two parties. Brands have to communicate a certain message to reach their consumers and get them on-board with the brand‚ they communicate their messages using the
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A BRAND AUDIT PROJECT REPORT ON NOKIA Group: 9 2012 Submitted To: Dr. Tejash Pujara & Dr. BhaveshVanpariya 12/9/2012 INDEX | OBJECTIVE | | SCOPE | | APPROACH | | | | | | | | | | Objectives The objective of the brand audit is to conduct an in-depth examination of a major brand and suggest ways to improve and leverage that brand equity by providing recommendations to the brand concerning how the brand should be managed over the
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3/11/2013 Consumer behaviour Lect. M.Černikovaitė © lekt. M.Černikovaitė 1 Consumer behaviour Definition of consumer bahaviour External and internal factors influencing conumer behaviour Decision making process R. Urbanskienė ir kt. Vartotojų elgsena. KTU. 2000. Schiffman‚ Leon G. Et al; Consumer Behavior. 2003. Consumer behaviour : applications i n marketing / Robert East‚ Malcolm Wright and Marc Vanhuele. -- Los Angeles (Calif.) : Sage Publications
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Consumer Behaviour Assignment Name Roll No. Lismary Cyriac F-178 Bijayini Samal F- 94 Sneha Dugar F-137 Aashima Dhankhar F-148 Smruti Shirke F-210 Chintha Kali Kishore F-166 Explore how personality is used by marketers? BRAND PERSONALITY Brand personality can be defined as the set of human characteristics associated with a Brand. A brand is something to which the consumer can relate to and thereby tries to apply the same in his life. This goes a long way in consumer
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Introduction Personality is defined by Schiffman (2008) as that the unique dynamic organization of characteristics of a particular person‚ physical and psychological‚ which influence behavior and responses to the social and physical environment. It seems that consumer purchases are always influenced by their personality as many marketers thought. Therefore‚ many marketers make use of personality traits into the advertisement of products. However‚ some experts highlighted that the influence of personality
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Product & Brand Management Assignment On GAR IER Submitted by: Jyoti Singh PR : 08020741092 I TRODUCTIO Garnier is one of the major players in the Market which diversifies its Skin & Hair Care Product Range right from Shampoos‚ Conditioners‚ Skin Creams & Moisturisers to Facewash & Body Treatment Sprays. Garnier is a sub-brand of Global Fashion major L’oreal which has its presence across countries like USA‚ Singapore‚ Italy‚ Australia‚ Canada‚ India and many others. Its an international
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