Case 6 : Sky West Inc. and the Regional Airline Industry 1. ประวัติความเป็นมาของบริษัทและสินค้าหรือบริการ อุตสาหกรรมการบินในสหรัฐอเมริกา การให้บริการสายการบินในประเทศสหรัฐอเมริกามีด้วยกัน 3 ลักษณะ ให้บริการภายใต้ Business Model ที่ต่างกัน คือ 1. สายการบินแบบ Network Carriers หมายถึงสายการบินหลัก หรือ legacy carriersให้บริการเป็นแบบ Hub-and-Spoke โดยในต้นปี 2007 สายการบิน United‚ Northwest‚ American‚ Continental และ Delta ถือเป็นสายการบินที่ใหญ่ที่สุดในกลุ่มนี้ ในปี 2005 รายได้รวมของสายการบินทั้ง
Premium Delta Air Lines Airline Los Angeles International Airport
INDEX 1. DOMINANT CHARACTERISTICS OF THE INDUSTRY 3 1.1 WHAT ARE THE DOMINANT CHARACTERISTICS OF THE US REGIONAL AIRLINE INDUSTRY? 3 1.2 WHAT IS THE RELATIONSHIP OF THE INDUSTRY TO THE NATIONAL AND GLOBAL AIRLINES? 5 2. PORTER’S FIVE FORCES ANALYSIS 7 2.1 RIVALRY AMONG COMPETING SELLERS (HAS THE GREATEST IMPACT ON COMPETITION) 7 2.2 THREAT OF NEW ENTRIES 8 2.3 THREAT OF SUBSTITUTES 8 2.4 BARGAINING POWER OF SUPPLIERS 9 2.5 BARGAINING POWER OF BUYERS 9 3. KEY SUCCESS
Premium Airline Delta Air Lines Low-cost carrier
REGIONAL AIRLINES Regional Airlines está estableciendo un nuevo sistema telefónico para manejar las reservaciones de los vuelos. Durante el periodo de 10:00 A.M. a 11:00 A.M.‚ las llamadas al agente de reservaciones ocurren en forma aleatoria a un promedio de una llamada cada 3.75 minutos. Los datos históricos del tiempo de servicio muestran que un agente de reservaciones pasa un promedio de tres minutos con cada cliente. Las suposiciones del modelo de línea de espera de llegadas de Poisson y
Premium
Caso Regional Airlines Planteamiento del Problema Regional Airlines está estableciendo un nuevo sistema telefónico para manejar las reservaciones de vuelos. Durante el periodo de 10:00 A.m. a 11:00 A.m. las llamadas del agente de reservaciones ocurren de forma aleatoria en un promedio de una llamada por cada 3.75 minutos‚ pasando el agente un promedio de 3 minutos por cliente. La administración de Regional Airlines desea ofrecer un sistema de reservaciones eficiente‚ como parte de su
Premium Conocimiento Empresa
Student Professor Course Date Strategic Management: SkyWest Airline Marketing Strategy Formulation/Implementation I. Introduction Strategic management is the successful adaptation of the organization to its environments to gain sustainable competitive advantage. Its distinguishing characteristics include: Total Entity and Future Oriented. Company History SkyWest‚ Inc. is a holding company for SkyWest Airlines which is headquartered in St. George‚ Utah. Originally‚ the
Premium Delta Air Lines Airline
Introduction SkyWest Airlines (SkyWest) was a rare breed in the ultra-competitive regional airline industry. As the overall airline industry suffered through terrorist attacks‚ rising fuel costs‚ and increased competition‚ SkyWest was able to grow its business and sustain profitability. The aforementioned events that impacted the airline industry had a severe effect on the structure of the industry as a whole. Several major airlines were in the process of emerging from bankruptcy while mergers
Premium Management Learning German language
The Airline Industry Annise Hawkins Strayer University ECO 550 Dr. Youngblood January 28‚ 2012 According to First Research (2010)‚ the main products or service in the industry is air transportation. This includes the scheduled or unscheduled transportation of passengers‚ mail or cargo. The bulk of the revenues in the industry (estimated by first research (2010) to be 70% of total revenues) come from the scheduled transportation of passengers. Cargo and express mail contribute
Premium Airline Delta Air Lines Southwest Airlines
An Economic Analysis of the Airline Industry The history of the modern United States airline industry can be traced to the Boeing Company’s introduction of the 707 jet model in 1952 (The Airline Monitor‚ 2005). The earliest airline companies actually formed in the days of the propeller-driven craft when passenger capacity was limited to relatively small airplanes. Shortly after the successful introduction of Boeing’s 707‚ passenger traffic increased to the point that trains and ships quickly
Premium Airline Low-cost carrier Southwest Airlines
Strategic partnerships with well known legacy airlines • 84.5% of flights arrived on time which is 4th best of reporting airlines • Diverse line of airline carriers • Implementation of Stetson Quality Suite • Participation in the Aviation Safety Action Program Weaknesses • Lost baggage: 9.53 reports per 1000‚ double the industry average • High number of customer complaints • Airline quality rating study found SkyWest near the bottom of 16 airlines for customer service Opportunities • Increasing
Premium Airline Low-cost carrier Southwest Airlines
Marketing ------------------------------------------------- ------------------------------------------------- COURSE WORK TITLE (Assignment No. and/or essay/dissertation title) A CASE STUDY ON CUSTOMER ACQUISITON AND RETENTION ON THE AIRLINE SERVICE INDUSTRY DEADLINE DATE: 13 July 2012 I certify that this assignment is my own work. It does not reproduce anyone else’s work without proper acknowledgement. Signed By: Alexander Glenn Sugiarto Date: 10 July 2012 Tick the appropriate box:
Premium Airline Southwest Airlines Low-cost carrier