OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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1.0 INTRODUCTION Operations management is defined as “the activity of managing the resources which produce and deliver products and services” (Slack et al. 2010 p4). This encompasses the entire activity carried out within the organization. With increasing pressure on organizations to deliver optimally at reduced cost‚ the role of operations has been transformed from that of strategy implementer to one of strategy driver. Operations strategy looks at the patterns of strategic decisions and actions
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References: Banerjee‚ B. (2006). Cost Accounting Theory And Practice (12th ed.). New Delhi: Prentice Hall of India. Dopson‚ L. R. (2010). Food and Beverage Cost Control (5th ed.). Canada: John Wiley and sons‚ Inc. Jinnet‚ L. P. (2006). Small Buisness Start-Up (6th ed.). Chicago: Kalpan Publications. Ojugo‚ C. (1999). Food & Beverage Cost Control (2nd ed.). New York: Delmar. S.P.Gupta‚ Ajay Sharma‚ SatishAhuja. (2007). Cost
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Importance of Operation Management and its Key Elements WH Smith is a British retailer‚ well-known and publically-quoted book retailer‚ and newsagent and entertainment product in the UK. Recently it was reported how Kate Swann‚ the former CEO for the last 10 years‚ has turned the company around from £135m losses to £106m profit in a decade (Holland). The reason behind this profit is the right decision of Kate Swann. Now let’s see what she did to make WH Smith profitable (Creevy). 1.1 Operation Management
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Operations and Supply Management: The Core Section 1 STRATEGY 1. Operations and Supply Strategy 2 . Project Management T W E N T Y- F I R ST- C E N T U RY O P E R AT I O N S A N D S U P P LY M A N AG E M E N T Managing a modern supply chain involves specialists in manufacturing‚ purchasing‚ and distribution‚ of course. However‚ today it is also vital to the work of chief financial officers‚ chief information officers‚ operations and customer service executives‚ and chief executives. Changes
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Definitions of Operations management Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Operations management is an area of management concerned with overseeing‚ designing‚ and controlling the process of production and redesigning business
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Introduction All operations use some kind of process technology‚ and the operation will have chosen to use the technology because it hopes to get some kind of advantage from it. Over the past decade retailers have turned traditional approaches to logistics and product distribution on their head‚ as there has been a move to embrace total supply chain management. While many companies have implemented new operational systems‚ leading retailer ASDA has taken the technology step further‚ implementing
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Operations Management‚ 10e (Heizer/Render) Chapter 1 Operations and Productivity True/False 1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. Answer: TRUE Diff: 1 Topic: Global company profile Objective: LO1-1 2) Because Hard Rock Cafes are themed restaurants‚ operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency. Answer:
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Operation Management Review Introduction The purpose of this report is to analyse Dairy Crest from an operation management point of view. After the initial introduction of the company a financial summary will be carried out to highlight the how the organisation maintains and grows it’s market share in the dairy industry within the UK. After that the review of corporate and marketing strategy will express concerns with the organisation in
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BUS 515 – Operation Management Explain the challenge Elizabeth faced in meeting her capacity needs and what she should have considered before moving into the larger facility. The challenge that Elizabeth faced was market penetration. She did not do any type of market analysis or research to gain a better understanding of what the customer want or need. According to The US Small Business Administration information about your target market would have allowed Elizabeth to narrow her target market
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