H. Wayne Huizenga Graduate School of Business and Entrepreneurship Nova Southeastern University Assignment for Course: OPS 5095 – Service Operations Management Submitted to: Dr. Thomas Griffin Submitted by: Luxuan Xie Date of Submission: Aug 31‚ 2014 Title of Assignment: Porcini’s Pronto CERTIFICATION OF AUTHORSHIP: We certify that we the authors of this paper. Any assistance we received in its preparation is fully acknowledged and disclosed in the paper. We have also cited any sources from which
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1. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: They have an ellipsoid shaped serving area in the middle of the room where inside three or four cooks were preparing sushi. They have a conveyor belt going around the ellipsoid service area like a train track when different plates of sushi. Each plate cost 100 yen. They don’t have a cash register‚ they cashier just counts how many plates
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assessment of customers’ e-service quality perception‚ satisfaction and intention Godwin J. Udo ∗ ‚ Kallol K. Bagchi 1 ‚ Peeter J. Kirs 2 College of Business Administration‚ University of Texas at El Paso‚ 500 University Avenue‚ El Paso‚ TX 79968‚ USA a r t i c l e Article history: Available online xxx i n f o a b s t r a c t This study examines the dimensions of web service quality based on e-customer’s‚ expectations and perceptions. We develop operationalized web service quality constructs
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distribution can seem an impossible goal. No matter how much inventory a wholesaler carries‚ when a customer places a rush order‚ the essential item is often out of stock. No matter how broad a range of services a dealer provides‚ what a customer desperately needs is often some out-ofthe-ordinary service that the dealer has never supplied. And no matter how much effort a distributor expends to beef up its capabilities‚ when a customer has an emergency‚ the distributor often lacks the critical skills
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stud I es 55 Abstract Service sector constitutes more than 70 percent of the GDP in many developed economies. According to the 1999 Statistical Yearbook (United Nations‚ 1999) service sector employment is more than 80% in United States and more than 70 percent in Canada‚ Japan‚ France‚ Israel‚ and Australia. There is no such thing as a service industry. There are only industries whose service components are greater or less than those of other industries. Everybody is in service. Many of the jobs in
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The Four Season ’s sets the bar for achieving the highest quality of service in the hospitality industry. It was founded in 1960 and still obtains the same goal: "Our objective is to be recognized as the company that manages the finest hotels‚ resorts‚ and residence clubs wherever we locate." With this is mind Four Seasons Hotels are also very particular on the employees that work for them‚ they need to all share the same passion to serve. The Four Seasons ’ firmly believes in the golden rule‚ "treat
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1.def of service marketing and how is it different from goods The definitions of service marketing can be defined as the services covers a heterogeneous range of intangible products and activities that are difficult to summarize within a simple definition. According to the Rathmell‚ he states that ’goods are produced. services are performed. The product can be touch n see but services only can be judge. 2. do you agree with the extension of marketing mix? Why? The 4Ps marketing mix which
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Unit 2 Assignment 1 Introduction Wal-Mart uses a tremendous amount of information resources to build their marketing decision support systems and customer relationship management environment. Wal-Mar’s main objective is to provide their customers with the best value they can find anywhere while providing friendly and efficient customer service. Its strategies are based on reducing costs to quality products so they are able to achieve “everyday low prices” (Walmart.com‚ 2013). Wal-Mart has to
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Describe all the activities to the logistic function. 2. Discuss how the logistic function contribute or can contribute to achieve the corporate objectives. 3. What are the benefit and challenges of outsourcing the logistic function to 3PL 0r 4PL service providers. 1.0. Introduction Today’s business is more global than ever before. Markets are everywhere and new ones are sprouting up every day. Suppliers shift‚ supply chains adapt. Customers are more discerning and demanding
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more attractive activities to fulfil the customers needs for emotional experiences. The theoretical framework for the study is based on the traditional product (and services) development theory‚ which suggests it to be a process of following stages: idea generation‚ service concept development and evaluation‚ business analysis‚ service development and testing‚ market testing‚ commercialisation and postintroduction evaluation. Based on the existing literature and our case studies we try to evaluate
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