Critical Incident Management of Four Season Hotel

The Four Season 's sets the bar for achieving the highest quality of service in the hospitality industry. It was founded in 1960 and still obtains the same goal: "Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate." With this is mind Four Seasons Hotels are also very particular on the employees that work for them, they need to all share the same passion to serve. The Four Seasons ' firmly believes in the golden rule, "treat others, how you would like to be treated." The Four Seasons ' philosophy is in offering only experiences of exceptional quality. They create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. By doing so, allows Four Seasons to satisfy the needs and tastes of diverse customers, and to maintain its position as the world 's premier luxury hospitality company. The Four Seasons ' greatest asset, and the key to success, is their people. They firmly believe that each of their employees ' needs to have a sense of dignity, pride, and satisfaction in what we they do. Because satisfying guests depends on the united efforts of many, Four Season 's employees are most effective when they work together cooperatively in addition to respecting each other 's contribution and importance.
In the hiring process human resources makes sure that the employee is trained for at least two weeks by a mentor in the department before being let onto the floor alone. Also, at training the employee is informed of "Glitch Reports "in order to enhance their learning.

More ways that the Four Season 's strives to make sure that their employees at the top level, managers, are constantly learning new tactics with an implemented computer training system called E Learning. E Learning is a program currently being launched for managers to enhance their understanding at their own pace. First of all, the secret of the