Supervisory Starbucks Case Study Questions: 1) Starbucks’ employees can be seen as a formal team as opposed to an informal team. Differentiate between ‘formal’ and ‘informal’ teams. 2) The employees of Starbucks retail shops clearly work together well as a team. List four characteristics of teams that have ‘gelled’ together. 3) “… the numbers of employees are usually from three to six.” a. Why is the size of team an important factor? b. What are the benefits to Starbucks of having
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To help Starbucks on its way to successfully reach the supply chain goals they redefined and changed their distribution and warehousing strategy too. In March 2011 Starbucks signed the agreement with Green Mountain Coffee Roasters to distribute Starbucks coffee and teas for Keurig single-serving systems (2) Green Mountain Coffee Roasters owns the biggest distribution network for the single-serving systems in North America and Starbucks was able to increase their stock prices significantly after
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Starbucks is a premium coffee wholesaler which has strayed from its original service of coffee. The advent of newer technology has diminished the Starbucks experience. Howard Schultz‚ Starbucks chairmen‚ sent a memo on February 14‚ 2007 addressing this problem to the president and chief executive officer of Starbucks‚ Jim Donald. In the memo‚ Schultz voiced his opinion on how the rapid expansion of Starbucks is causing him to revaluate the company’s values between how it operated when it began
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Starbucks’ Expansion Starbucks’ global corporate goal is to become the leasing coffee seller and brand in each of its expansion targets. They aim to do this through their finest quality coffee and other products‚ and by means of their high-quality customer service. Right now‚ Starbucks is known around the world but its expansion plans are still not finished. The company seems to be invincible and promising in the coffee industry right now as it already has 6‚000 outlets in 28 countries with
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BLUE OCEAN STRATEGY STARBUCKS Starbucks Corporation‚ generally known as Starbucks Coffee‚ is an American global coffee company and coffeehouse chain based in Seattle‚ Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee. The largest coffee house in the world with 21‚160 stores in 63 countries was operating in a highly competitive market place and needed to re-define its proposition to its consumer base. The Eliminate -Reduce -Raise - Create Grid Eliminate:
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Starbucks Departments &functionality Marketing Department • It is a team of over 200 developing the strategy for all customer touch points in a Starbucks store and in the digital space. This includes campaigns for our products (like a favorite‚ the Pumpkin Spice Latte) or digital marketing campaigns like social media‚ promotions‚ as well as programs like Starbucks Card‚ CRM‚ ecommerce and mobile (Digital Ventures). • Whether it’s on a mobile device or in one of our stores‚ they strive
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jingying (CEO 0f Starbucks China) $14.9 billion (total 2013) $9.17 billion(China 2013) 10.4%(2013) 200000 (total 2013)12000 (China 2013) Coasta Coffee‚ McCafe2 Company Background & History History of Starbucks In 1971‚ Starbucks opens first store in Seattle’s Pike Place Market. In 1982‚Howard Schultz joined Starbucks as the director of retail operations and marketing. Starbucks begins providing coffee to fine restaurants and espresso bars. In 1984‚ the first Starbucks® Caffè Latte
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Having installed its coffee stores across much of North America‚ Starbucks Corp. is aggressively expanding overseas -- and like other global retailing icons‚ it is finding that international fame can carry a price. Starbucks has been boycotted by anti-war protesters in Lebanon and criticized by New Zealand advocates seeking higher coffee compensations to farmers. And‚ faced with the possibility of terrorist attacks‚ the company has pulled out of Israel. Such dissent overseas recalls some of the problems
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Using Internet resources‚ identify the product attributes customers seek when buying hot coffee. (10 marks) Customer tries to find reasonable price Hint: You can classify most product attributes in terms of • price point • quality—conformance to specification (e.g.‚ with hot coffee it might be the proper temperature‚ fresh‚ and free of foreign substances) • functionality—the elements customers value in a cup of coffee (e.g.‚ taste‚ how it is served‚ store’s ambiance‚ the overall
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Marketing Strategy in Action Starbucks-2008 Discussion Questions: 1. Based on the case information and your personal experiences‚ list at least five things you know about Starbucks. This list offers you some idea about your cognitions concerning the coffee shop chain. a. Starbucks is a 500 Fortune Company. b. They have coffee from different countries around the world. c. There is free Wi-Fi Internet connection. d. There are many Starbucks locations in the United States. e. The
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