CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
Premium Logistics Marketing
THE EFFECT OF LEADERSHIP STYLE ON EMPLOYEE SATISFACTION AND PERFORMANCE OF BANK EMPLOYEES IN BANGKOK Rochelle Joy Belonio1 Abstract: This paper aims to determine the effect of leadership styles on employee job satisfaction and the effect of employee job satisfaction on employee job performance. A survey was conducted by administering questionnaires to 400 respondents in the banking sector in Bangkok. The results show that most of the bank employees‚ most of them females between 20 and 39 years old
Premium Leadership
Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
Premium Marketing Customer service Customer
that this chapter has covered all of the relevant issues and concepts within the research methodology in relation to this research project- an investigation and analysis of the 3.2 Theoretical Framework According to Soeprihanto‚ John. (1988) Job satisfaction is a complex
Premium Scientific method Research Quantitative research
DO SMALL BUSINESS MANAGERS INFLUENCE EMPLOYEE SATISFACTION AND COMMITMENT? HOW DO SMALL BUSINESS MANAGERS INFLUENCE EMPLOYEE SATISFACTION AND COMMITMENT? Janine Krüger: Department of Business Management‚ Nelson Mandela Metropolitan University Chantal Rootman: Department of Business Management‚ Nelson Mandela Metropolitan University Purpose: The purpose of this research is to scrutinise motivational factors that may influence the levels of satisfaction and commitment of small business employees. Problem
Premium Management Pearson product-moment correlation coefficient Motivation
stores located at the market of Bayambang. But there are things that this business needs to improve‚ including the satisfaction of the customers. Consumers Minimart Inc. need additional effort in making their service much better including in queueing system or waiting
Premium Grocery store
COLLEGE: ABSTRACT The relation between employee job satisfaction and employee performance is very important research topic because it is determine the employee’s feeling and progress and it is also very important subject for the any kind of the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will create a pleasant atmosphere within the organization to perform well. Hence job satisfaction and employee performance has becomes major topics
Premium Maslow's hierarchy of needs
What are the effects of pay satisfaction on employees’ mobility: apply to VietNam Student : Nguyen Thi Quynh Trang Abtract This paper examines the impact of pay satisfaction on employees’ mobility. I find that there is an association between organizational structure‚ payment policies and this have a great effect on the labor mobility. A survey/ questionnaire is conducted to understand the empoyees’ attitude and give employers an over view on their staff while
Premium Employment Factor analysis Wage
A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
Premium Sampling Employment Statistical tests
Article 6 Mexican New Yorkers are Steady Force in Workplace New York Times Kirk Semple September 22‚ 2010 Page 1-2 As the immigration population increases in the United States so does the New York workforce according to this article. Nonetheless this is not a very positive thing once the article goes in depth about why this is so. Semple says that in a time of widespread joblessness‚ Mexicans‚ specifically in New York‚ have proved to be skilled at finding and keeping work. The article focuses
Premium United States Immigration to the United States Human migration