PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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Thesis Statements: Attitude and Job Satisfaction: A worker attitude towards work is directly linked to the job satisfaction; a worker who is satisfied with his job performs better and excels at what he does. It is therefore imperative for a company to understand the attitude of its workers and measure the job satisfaction of its employees‚ as job satisfaction is essential for productivity. Introduction Worker attitude and job satisfaction deals with how an organization behaves. It involves the
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1. Introduction: Job satisfaction describes how content an individual is with his or her job. It is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined by the occupation of that person’s parent. There are a variety of factors that can influence a person’s level of job satisfaction. Some of these factors include the level of pay and benefits‚ the perceived fairness of the promotion
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The Effect of Gender on Job Satisfaction and Organizational Commitment in Kuwait Rastied Al-Ajmi Kuwait University‚ Kuwait This study explored the effect of gender on employees perception of job satisfaction and organizational commitment in Kuwait. The study was conducted on 436 employees (213 females and 223 males) in five Kuwaiti government ministries. The author wondered whether Kuwaiti females are‚ at least‚ as committed and satisfied with their jobs when compared with their male counterparts
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deres respektive familier‚ herunder specielt deres forældre for imponerende opbakning‚ specielt i de perioder hvor vejen mod afhandlingens sidste punktum har føltes lang og bakket. Executive Summary This thesis took inspiration from the authors’ jobs as superior managers of AirSquad that is a division of the Danish company GirlSquad ApS. During their employment with AirSquad‚ the authors have constantly faced the challenge of low commitment and retention among the AirSquad promoters. The low commitment
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The relationship between Job Satisfaction and Organizational Commitment in organizations By Hanan Yosrey Mohamed Research Methodology Paper Submitted to the Management Department At the Faculty of Management Technology The German University in Cairo Student registration number: 25-2329 Group number: T-03 Date: Monday April 28th‚ 2014 Supervisor: Dr. Sherwat Elwan Name of TA: Monica Labib 1. Methodology Research gap A large part of the success in the industrial and managerial
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. M ODELING OF STATCOM AND UPFC FOR POWER SYSTEM STEADY STATE OPERATION AND CONTROL Vaibhav Dahiya Author Registration No: UE111041 * Department of EEE‚ UIET‚ PANJAB UNIVERSITY‚ CHD ‚ INDIA ‚ vaibhavdahiya89@gmail.com Keywords: Power flow‚ Newton Raphson‚ FACTS controller‚ STATCOM‚ UPFC Abstract In recent years‚ energy‚ environment‚ deregulation of power utilities have delayed the construction
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going into depth about different models of welfare states‚ it is important to define what exactly a welfare state is and what it means. ‘Welfare state denotes a democratic state that‚ in accordance with its constitution‚ not only guarantees basic rights and personal and economic freedoms (stated under the rule of law)‚ but also takes legal‚ financial and material measures to equalise social differences and tensions (up to a point). The principle of the welfare state to that extent is related to the
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1 Introduction “Job satisfaction does not seem to reduce absence‚ turnover and perhaps accident rates”. -Robert L. Kahn “Job satisfaction is a general attitude towards one’s job: the difference between the amount of reward workers receive and the amount they believe they should receive.” -P. Robbins Job satisfaction defines as “The amount of over all positive affect (or feeling) that individuals have toward their jobs.” -Hugh J. Arnold and Daniel C. Feldman “Job satisfaction is the amount of pleasure
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139-144 ORICPublications www.oricpub.com MANAGER’S LEADERSHIP STYLES AND EMPLOYEE’S JOB SATISFACTION Abstract Correspondence: Sumbal Maqsood Hailey College of commerce‚ university of the Punjab‚ Lahore‚ Pakistan. Leadership style is one of the factors that help in achieving the organizational goal. The purpose of our study is to explore the relationship between managers leadership style and employees job satisfaction. In order to collect data 100 questionnaires were distributed among the employees
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