Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Abstract The project work entitled‚ A Stress on stress management with special reference to Infomak Technologies is done to understand the stress management of the Infomak Technologies. The main objective of this study is that to find out the level of job stress of Infomak Technologies Employees. And also objective is that to analyses the role of stress in interpersonal relationship. Primary data is used for analysis‚ which is gathered using questionnaire‚ secondary data is also used for the
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[pic] Assessing the ROI of training [pic] by Clive Shepherd [pic] [pic] If people really are your greatest asset‚ isn’t it time to look at your training programmes as investments in your organisation’s human capital and not just as an expense? In this article‚ Clive Shepherd argues the case for return on investment (ROI) as a primary tool for forecasting and evaluating the benefits of training and explains the steps involved in conducting an ROI analysis. Contents: • Measuring the success
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A Synopsis of “STRESS MANAGEMENT OF EMPLOYEES WORKING IN PUNJAB PRIVATE BANKS” Submitted to KCL-IMT (PTU) In partial fulfillment of the requirements for the award of degree of MASTER OF BUSINESS ADMINISTRATION SUBMITTED BY: SUPERVISOR: RAMANJEET KAUR MR. SONU DUA 1174280 (ASST PROF.)
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CHAPTER 1 INTRODUCTION OF BANKING SECTOR IN INDIA Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India‚ which started in 1786‚ and Bank of Hindustan‚ which started in 1790; both are now defunct. The oldest bank in existence in India is the State Bank of India‚ which originated in the Bank of Calcutta in June 1806‚ which almost immediately became the Bank of Bengal. This was one of the three presidency banks‚ the other two being the Bank
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Stress is a concept that is encountered daily in every human being. It occurs when a person is faced with an opportunity‚ demand or resource stemming from the individual’s desires for which the consequence is of great uncertainly and importance (Cooper‚ Dewe & O’Driscoll‚ 2002). This article will examine and focus on the main concepts of stress‚ the contrasting views of the stress concept and address any problems to improve employee performance and behaviour in the organisation with the aid of
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This project gives us a detailed idea of what is stress and also the definition of stress is been defined. For more detailed study the types of the stress is also defined. By looking at the starting of the project you will find: o Introduction to Human resource o Introduction and Definition of stress o Stress in biological terms o What is stress? o Coping with stress at work place. o Stress management o Workplace stress o Reducing of stress. After the theoretical part I have included the
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CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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FINDINGS CONCLUSION TITLE: Stress Management Analysis of Some Aspects Related with Women Position in BPO Abstract In this paper‚ it is attempted to analyze the effect of stress in women working at call centres at Indore and problems faced by them. The attempts are also made to understand the various ways in which they try to eliminate stress from their life. The study is mainly at exploratory level and it throws light on
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that the incidence of work-related stress increased dramatically in Australian organisations during the 1990s and early 2000s? Should employers be made responsible for dealing with the negative effects of work- related stress on their employees? If so how could they do this? Prepared for: Nick Foster Udam Wickremaratne 10571359 Occupational stress is a major news item‚ which has captured numerous headlines across the industrialized world and rightly so. Stress is reported to cost employers US$120
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