Applying the Balanced Scorecard to Education DEMETRIUS KARATHANOS PATRICIA KARATHANOS Southeast Missouri State University Cape Girardeau‚ Missouri T he concept of the balanced scorecard (BSC) was first introduced by Robert S. Kaplan and David P. Norton (1992) in their now widely cited Harvard Business Review article‚ “The Balanced Scorecard—Measures that Drive Performance.” The widespread adoption and use of the BSC is well documented. For example‚ Kaplan and Norton (2001) reported that by
Premium Balanced scorecard Malcolm Baldrige National Quality Award
past weeks researching expert opinions on workplace and discussing these matters with our employees. How to increase our sales We realized that there are three ways we can sell our product and increase sales‚ by advertising‚ word of mouth‚ and direct marketing. How these could benefit our company 1. Advertising: because it is the best way of communication to reach our target market‚ I am secure that this method is going to work efficiently because the repetition of the image and our product name
Premium Marketing Advertising Mail
Action Research: Are matching games effective at improving learner motivation and engagement in literacy lessons? Issue: I have found my students exhibit a lack of motivation when starting a new topic; which appears to lead to disengagement from the litera¬cy session and behavioural problems during the lesson. The students are (E3) literacy students who find it hard to motivate themselves when learning a new topic. I am worried that my lessons starters may be too “passive” to motivate my current
Premium Educational psychology Education
Outlook Oil and Gas revenues has been the mainstay of UAE’s economy accounting for one- third of the country’s GDP. Sitting atop 8%of the world’s proven oil reserves (97.8 bn barrels) and almost 5% of the world’s natural gas (5.8 trillion cu meters); the UAE’s extraordinary hydrocarbon wealth gives it one of the highest GDP per capitas in the world. UAE is a member of the Organization of the Petroleum Exporting Countries (OPEC) since joining in 1967. The emirate of Abu Dhabi is the centre of oil
Premium Petroleum Peak oil Natural gas
Nestlé Corporate and organisational culture Link to case study Overview: a case study of Nestlé’s strategy of sustainable development and the way this has been communicated. Lesson objectives: ➢ to identify the stakeholders of Nestlé ➢ to identify the values and culture of Nestlé ➢ to appreciate the importance of culture in determining a firm’s success. Introduction (3 minutes) Introduce the lesson: you will look at Nestlé and examine the stakeholders of Nestlé
Premium Culture Term Time
sequence of concepts/arguments) Introduction Introduce the topic‚ i.e. the main points to be discussed later in the essay Definition of goal setting: “ Goal setting is defined as the process or deciding what you want to accomplish and developing a plan to achieve the future results” Thesis: To explore the benefits and disadvantages of goal setting used by management Benefits Makes you responsible for your own success or failures Forces you to set priorities‚ therefore helping you to
Premium Motivation Goal setting Management
of the organisation being increased. The main duties of the marketing department are: • Collect market research. • Carry out marketing strategies and plans. • Carry out marketing activities (market products). • Study the market. • Decide best ways in which to reach targeted customers. • Advertise and promote products. • Monitor competition. • Create new marketing ideas. • Understand customer wants and needs. Sales The sales department is a department within an organisation who deals
Premium Customer Customer service Marketing
The relative importance of different types of rewards for employee motivation and commitment in South Africa Authors: Aleeshah Nujjoo1 Ines Meyer1 Affiliations: 1 Organisational Psychology Section‚ School of Management Studies‚ University of Cape Town‚ South Africa Correspondence to: Ines Meyer Orientation: Employees’ perceptions of rewards are related to their affective commitment and intrinsic motivation‚ which have been associated with staff turnover. Research purpose: The
Premium Motivation
the main aim of them is to build and maintain long-term relationships with loyal consumers (Davies‚ Chun‚ 2009). New marketing concept suggest modifying original 4P’s of the service marketing mix by adding a fifth P for "people" (Berry‚ 2000). Those entrepreneurs‚ who already realized it‚ now put a big emphasis on employees’ job satisfaction and workers motivation in order to improve service performance and increase the service productivity. Researchers from Harvard University have developed a concept
Premium Motivation Maslow's hierarchy of needs
Location and plot pace relationship The plot‚ which had slowed since Darcy’s proposal‚ now picks up speed as it rushes toward its conclusion. Chpt 46-49 When bennet girls leave home‚ their parent’s ineptitude become apparent Netherfield Park Jane invitation‚ horse‚ sick‚ Elizabeth hikes over‚ original opinions of unlady like behavior Ideal traits of a woman discussion The interactions between Darcy and Elizabeth primarily take the forms of banter and argument‚ and Elizabeth’s words provide
Free Pride and Prejudice Fitzwilliam Darcy Elizabeth Bennet