Materson‚ J.T. (2009). Communicating in small groups: Principles and Practices (9th ed) Gittell‚ J.H.‚ (2003). The Southwest Airlines Way. Using the Power of Relationships to Retrieve High Performance Lee‚ William.‚ 1994. A Conversation with Herb Kelleher. Organizational Dynamics. Retrieved from The University of Phoenix eBook Collection Database PR Newswire.‚ 2011. Southwest Airlines Honored as One of the Top 50 Best Places to Work in 2012‚ a Glassdoor Employees ’ Choice Award Robbins‚ S. P.‚ &
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He started out as a controller in 1984 and then moving on to become Southwest’s CFO in 1989‚ but it wasn’t until 2004 that Gary Kelley was made the CEO. During his many years at with the company he has worked very close with the co-founder Herbert Kelleher‚ during that time you could say that Herbert was Gary’s mentor‚ and as it turns out both of them have a few things in common. Both of these men were born on May 12th‚ both came from middle class families‚ and both were pretty good athletes when they
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September 24‚ 2014 Dr. Lee Cerling Director of Corporate Communications PAC-10 Consulting 1234 USC Drive Los Angeles‚ CA 91385 Dear Dr. Cerling: After completing extensive research in an effort to decide whether PAC-10 Consulting should take on its prospective client‚ the Business Improvement District (BID)‚ I have arrived at the conclusion that doing so is not in the best interests of PAC-10. Representing BID means marketing the LA Fashion District in a favorable light‚ which would prove
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Exploits Its Users” publish in Netiquette and Online Ethics in 2013‚ Kevin Kelleher claims that Facebook takes advantage of its users by selling their information to big corporations in contempt of its users’ rights. Facebook has been selling its data by manipulating people’s “sharing” policies to allow the company to own people’s data‚ which Facebook has taken for granted with disregard of its users. According to Kelleher‚ “many of the most popular applications‚ or ‘apps’‚ on the social-networking
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| Page 1 CEO Gary Kelly and What Makes Southwest Airlines So Successful The main reasons for the success of Southwest Airlines are three fold‚ with CEO Gary Kelly‚ co-founder and board chairman Herbert D. Kelleher‚ and president Colleen Barrett‚ core competencies‚ and corporate culture as its base. This includes their company values; concern‚ respect‚ and caring for their employees and customers - to define it. (BCLC SOUTHWEST AIRLINES‚ 2006) Southwest
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start an airlines that with a mission to get its passengers to their destinations when they when to get there‚ on time and to provide this service at the lowest fare possible. On February 40‚ 1968 the Texas Aeronautical Commission approved Herb Kelleher and Rollin King’s plans for Air Southwest Company to provide service for the three major cities in Texas. The approval was soon opposed and blocked by three major airlines. After three years a legal battles‚ broke‚ deep in debt and with four airplanes
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Serial Murder The mind behind the crime! Thesis statement: Serial Murderers are not just murderers but also victims of the rotten hand they were dealt. Abstract I. Definition History A. The Most Infamous Killer B. Myth Theory 1. WereWolves 2. Vampires III. Causes A. Serial Killer Characteristics B. Theories VI. Case Studies A. Charles Manson 1. Bibliographical Info 2. Childhood Trauma B. John Wayne Gacy 1. Bibliographical Info
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References: 1. Lussier‚ R. N.‚ & Achua‚ C. F. (2010) 4e. Leadership: Theory‚ application‚ skill development. Mason‚ OH: Thomson/South-Western. 2. Hall‚ A.(2007). Entrepreneurial leadership: A Profile of Herb Kelleher and Southwest Airlines. Retrieved from http://www.arichall.com/academic/papers/om8107-entrepreneurial-ldrs.pdf 3. Bass‚ B. M.‚ & Reggio‚ R. E.(2006). Transformational leadership. New Jersey‚ NJ: Lawrence Erlbaum Associates‚ Inc. 4. Bass‚ B. M.
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importance of each employee and customer. For these CEOs‚ the focus on customers and employees is no empty slogan tailored to an annual management meeting. For example‚ Herbert Kelleher‚ CEO of Southwest Airlines‚ can be found aboard airplanes‚ on tarmacs‚ and in terminals‚ interacting with employees and customers. Kelleher believes that hiring employees that have the right attitude is so important that the hiring process takes on a “patina of spirituality.” In addition‚ he believes that “anyone who
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The company I chose to research is Southwest airlines. It has been one of the most successful airlines in the US‚ and with very high customer service ratings. This is very impressive to attain by such a small company in a very tough industry. Southwest is able to achieve such levels by having a clear mission of providing low-fare travel using a point-to-point system and not having a hub-based system. The company operates in relatively shorter routes and only maintains one plane type‚ its famous Boing
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