"Tesco customer relationship management case study" Essays and Research Papers

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    Tesco Case Study

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    activities: -Retailing -Financial services It’s a major global retailer 1) Retail activity 5 store formats: * Tesco extra * Tesco superstore * Tesco metro * Tesco express * One stop Non-food ventures: -Tesco Homeplus - Dobbies Since 2005‚ they have opened a member of non-food outlets: Tesco Homeplus‚ Dobbies( garden centres) 2) Banking activity Tesco Bank A will to extend their involvement in the financial services Service: credit cards/ loans/ mortgages/ saving

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    “EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM

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    Tesco- Case Study

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    | Internationalization Process | Case study: Tesco entering the Chinese Market | | Prepared by: 1021034 | Module title: International MarketingModule leader:Module code: MOD001194Table of contents Introduction2 1. Tesco: company background3 2.1. Tesco Worldwide3 2.2. How does 3 Type chapter title (level 1)4 Type chapter title (level 2)5 Type chapter title (level 3)6 | Introduction Globalization is a revolutionary process that refers to progress‚ integration

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    Customer Satisfaction - Tesco

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    Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant

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    Tesco Case Study

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    1. Explain the difference between training and development. How have changes in customer expectations affected Tesco and its need to train staff? "Training is the acquisition of knowledge and skills in order for a person to carry out a specific task or job." Training is coordinated in teaching new skills‚ making the person understand what his roles and responsibilities are and instructing him to execute the tasks that he needs to fulfill. Training makes the employees more profitable for the

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    Tesco Case Study

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    TESCO CASE STUDY ASSIGNMENT Training & Development HOW TRAINING AND DEVELOPMENT SUPPORTS BUSINESS GROWTH. 1. Explain the difference between training and development. How have changes in customer expectations affected Tesco and its need to train staff? Training is the process of instructing an employee in their new job so that she/he understands their role and responsibilities and learns to perform the tasks assigned to them so they can perform with ease and efficiency. Training makes

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    Tesco Case study

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    Case StudyTesco as a TNC Tesco can be considered a TNC as it currently operates in 13 countries with 6‚351 shops open worldwide. Of these‚ 2‚975 were based in the UK. Tesco is currently the largest supermarket in the UK with Tesco now has branched out from just supplying food to also providing other services such as clothes‚ technology devices‚ furniture and banking. This initiative has helped Tesco to dominate the market in multiple areas. The company can now offer for example cheap phone

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    Tesco Case Study

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    | | | TESCO TRAINING & Development | | | |

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    resource management ASSIGNMENT ADVANTAGES OF CONTINUED RELATIONSHIP MARKETING What is relationship marketing? Relationship marketing is a more personal approach to promotion which encourages a dialogue with customers and allows more targeted communications. If done well‚ benefits include increased customer retention‚ and the generation of ’brand ambassadors’ who promote your product via word of mouth. Advantages of continued relationship marketing

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    Customer services at Tesco

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    Methods used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores‚ but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher

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