Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
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to locate the client to Bi-Weekly ILP Review and Hospital discharged follow up. Client was located in the Cafeteria. In the meeting client appears to be cooperative and friendly. Client speaks with a heavy Russian accent making difficulty to understand. She appears to be in no acute distress. SOCIAL SUPPORT UPDATE: Client reports no family members here in the USA. EMPLOYMENT UPDATE: Client is aged exempt from work RESOURCE UPDATE: Client is undocumented and has no income. Client working paper
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respect? Take the perspective of each of the three client sectors: insurance‚ air travel‚ and retail. I would define respect as finding the way to treat the customer in appropriate way to keep them satisfied. More satisfied client‚ better profitably for the companies. Respect is a fundamental value underlying human relationships. Respect for customers is an essential ingredient of long-term performance. It means paying attention to the clients rather than being insensible‚ ignoring it‚ or avoiding
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Internet is based on a client-server model‚ where every day‚ millions and millions of computers are accessing thousands and thousands of servers. Many of the things we use our computers for today make use of this model‚ from web browsing to electronic mail. Over the years‚ competing models of networking emerged to compete with the client-server model. The peer-to-peer model has been a prominent competitor with vast differences. Mainframe architecture‚ from which the client-server evolved‚ still has
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The Attorney/Client Privilege is a law that protects communications between attorneys and their clients by keeping them confidential. This privilege encourages openness and honesty between attorneys and their clients because lawyers cannot reveal attorney/client communications. Although it seems like this is a positive thing and most of the time it is‚ it can also lead to a major problem for lawyers because similar to psychologists they must ask themselves when is it necessary to break this confidentiality
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Client is 16 years old‚ female Mexican American who is straight sexually active‚ and lives with her boyfriend’s family house at sharing the same room. Client is currently a student at Village Academy- Pomona High School in grade 11 Client was referred by DCFS social worker after presenting with the following symptoms: withdrawn‚ sad affect‚ anxiety related to family history/separation/conflict‚ difficulties with accommodation adjustment‚ and feeling of loss due to losing her fetus. Client becomes
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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Assignment 1.2: Course Project—Target Company Profile and Its Approach to Marketing Assignment 2.2: Course Project—Marketing Environment Analysis Assignment 3.2: Course Project— Market Segmentation Assignment 4.2: Course Project— Customer Behavior Analysis Assignment 5.2: Course Project—Product Strategy Assignment 6.2: Course Project—Pricing Strategy Assignment 7.2: Course Project—Distribution Strategy Conclusion
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What is Customer Churn? Customer churn refers to when a customer (player‚ subscriber‚ user‚ etc.) ceases his or her relationship with a company. Online businesses typically treat a customer as churned once a particular amount of time has elapsed since the customer’s last interaction with the site or service. The full cost of customer churn includes both lost revenue and the marketing costs involved with replacing those customers with new ones. Reducing customer churn is a key business goal of every
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