Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
Premium Customer service Sales Occupational safety and health
Note: Solve ANY THREE case studies. CASE I A CASE OF ALPHA TELENET LIMITED Alpha Telecom Ltd.‚ a part of Alpha Group was established in 1976 by its visionary Chairman and Managing Director‚ A. S. Verma. The company started with manufacturing of Electronic Push Button Telephones (EPBT) and Cordless phones in 1985 in Allahabad. On July 7‚ 1995 Alpha Tele-Ventures Limited was incorporated. A mobile service called ’Web-Tel’
Premium Supply chain Logistics Supply chain management
Making employee engagement happen in today’s organisations – moving forwards‚ from strategy to action The Communications Lab is a communication practice specialising in employee engagement. We help organisations use employee engagement to turn business issues into business outcomes. We want to experiment with internal communication and employee engagement‚ sparking debate‚ provoking ideas and new ways of thinking within our industry. To enable this to happen we have set up the lab. The lab
Premium Employee engagement Management Leadership
CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
Premium Customer service Sales Customer
Employee Performance Evaluations Brent Shade Western Governors University Employee Performance Evaluations There are many different types of performance evaluations and sets of criteria that are involved with them. These different types of performance evaluations include the Graphic Rating Method‚ The Global Rating Method‚ the Essay Rating Method‚ Behavioral Anchored Rating Method (BARS)‚ Management by Objectives‚ and the 360-Evaluation Method (“Employee Performance Evaluation
Premium Evaluation Human resource management Benchmark
http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
Premium Marketing
sources for any leadership would have to face ethic dilemma. Social responsibility positively impact on leadership as well as society. The CEO of P&G ‚ A.G. Lafley create significant innovation‚ increases total number of sales‚ apply leadership in customer relationship ‚ human resource management and also adopt an appropriate method in research and development‚ organization‚ operation and marketing. 2. Leadership effectiveness in different management levels Supervisory or Lower Level of Management
Premium Leadership Management
leadership and management team‚ the CFO currently occupies a very crucial and viable position in today’s global business society. However‚ this present level of CFO’s recognition has not always been identifiable or appreciated by non-for-profit and profit organizations. May (2001) state that “CFOs are some of the most misunderstood people on the universe. Somewhere along the way‚ they got mistaken for accountants” (p. 12). As the position of the CFO continues to evolve‚ so will the expectations
Premium Corporate governance Board of directors
optimizes complex service networks across an extended enterprise‚ including logistics and inventory. The company’s solutions enable organizations to monitor materials flow in real-time and adapt quickly to changes‚ resulting in cost savings‚ faster customer service and a competitive advantage. Click Commerce’s offices are similar to other dot.com businesses — casual attire (normally jeans and t-shirts)‚ white boards everywhere for employees to write or sketch on‚ and an entertainment room with three
Premium Motivation Maslow's hierarchy of needs
GJLNR Consulting Firm Employee Handbook Company Overview GJLNR Consulting Firm is a world renowned consulting firm that offers professional advice and organization to large to midsize business organization in the healthcare industry. GJLNR has more than 25 years of experience in unionizing; employee relations‚ healthcare‚ and investment benefit options. GJLNR Consulting Firm prides itself in offering personalize‚ world-class consultation to each client. Our dynamic staff is the driving force
Premium Employment