your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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The Right to Bear Arms Imagine waking up in the middle of the night to a complete stranger who is in your house‚ threatening to harm you‚ and your family‚ and you cannot do anything about it. Imagine‚ not being able to go target shooting or hunting‚ because there are laws passed to prevent you from owning a firearm. The truth is‚ more and more people in this country are trying to restrict law-abiding people from owning firearms due to the overwhelming rise in gun related crimes. As law abiding
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
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Grizzly Bears and the Turtles Myths and Folktales haved played a big part in Native American culture since the beginning of their time. Stories are passed down from generation to generation so their ideas and history can be preserved over time. Many of these oral tellings have been translated into written pieces so more of the world can be exposed to these ideas. “The Earth on Turtle’s Back”‚ that is retold by Michael Caduto and Joseph Bruchac‚ and “When Grizzlies Walked Upright” are both great
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his last name and place of employment not be disclosed. Edward’s official job title is pre-owned sales representative and he defined his job as selling used vehicles while achieving and maintaining appropriate levels of gross profit‚ volume‚ and customer satisfaction. As a veteran in the auto industry for twenty-three years‚ he holds a lot of negotiation experience. Edward feels that although official training is always provided‚ he has mostly learned from experience. (personal communication‚ October
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Investigation Followup PROCEDURE My investigation was what what would happen to gummy bears when they were put into different solutions‚ if they would get bigger‚ smaller‚ or stay the same. Such as would it change color‚ texture‚ and/or weight. My hypothesis was that the gummy bears would get bigger in all the solutions‚ they would get bigger in the forms of length‚ width‚ and height. The second hypothesis was that I didn’t think they will change colors‚ and I didn’t think that
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Acting I October 27‚ 2012 The Bear I found The Bear by Anton Chekov to be oddly entertaining; it had an almost realistic humor about them. The way the Mrs.Poppv pawned over her husband’s death even though he had cheated on her numerous of times were hilarious to me because I’ve known people like that who would stay with someone just to keep face for society. They would suffer and pretend to be happy just to say they have a husband. There was a lot of bizarre situation in this play that was unconventional
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