1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Risks of Hacking on the Banking Industry Marena Piccillo Wilkes University MBA 546 Introduction According to Mitchell‚ B. (2012)‚ the term hacking is defined as is “any technical effort to manipulate the normal behavior of network connections and connected systems.” Those who engage in hacking are termed hackers. Hacking on computer networks is often done through network programming. Hackers manipulate data passing through scripts‚ or a network connection‚ to obtain more information about
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| Best Practices in Measuring Customer Satisfaction. | Week 3 Assignment | Nicholas B. Fannings 5/20/2012 GM 588Professor K. Mayberry | Customer satisfaction has long been an industry focus as a measure of managerial strength and company profitability (Kelsey & Bond‚ 2001). The satisfaction of the customer is essential to the success of a company. There are many ways for organizations to determine how satisfied their customers are with specific products or services. Although
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AUGUST 2013 ISSN 2277-8616 Job Satisfaction Among Bank Employees: An Analysis Of The Contributing Variables Towards Job Satisfaction Aarti chahal‚ Seema chahal‚ Bhawna Chowdhary‚ Jyoti chahal Abstract: Job satisfaction can defined as extent of positive feelings or attitudes that individuals have towards their jobs. When a person says that he has high job satisfaction‚ it means that he really likes his job‚ feels good about it and values his job dignity. Job satisfaction is important technique used to
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quality improvement by offering different services by the companies (Douligeris and Pereira‚ 1984). The deregulation in the INDIAN telecommunication markets since the beginning of the 1997s has brought about significant changes in the communication industry. The need for the Communications over the longer distance has become the most important aspect of the human lives. The term telecommunication is applied on the number of things such as internet‚ mobile phones‚ VOIP‚ satellite systems‚ radio‚
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Thesis Proposal According to the American Journal of Public Health‚ two thirds of Americans are overweight or obese. Obesity in the United States has doubled in adults and children over the past twenty years and 400‚000 deaths each year are attributable to obesity (Bassett & Perl‚ 2004). One major result of the rise in obesity in the U.S. is the rise of Type 2 diabetes mellitus (adult-onset). An obese person gains a dysfunctional type of adipose tissue that lends itself to the development of
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THE EFFECT OF MOBILE TECHNOLOGY INTERVENTION AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION A Thesis Presented to The Department of Information Technology QUEZON CITY POLYTECHNIC UNIVERSITY In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Alfaro‚ Raffy T. Fresco‚ Marvin A. Martinez‚ Lord A. Pia‚ Rina U.
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activities‚ either directly or through capital markets. Moreover‚ a bank also connects the customers that have capital deficits to customers with capital surpluses. 1.1 Role of Banking Institutions In addition‚ banks also borrow money by accepting funds deposited on current accounts‚ by accepting term deposits‚ and by issuing debt securities such as banknotes and bonds. Following to that‚ banks do lend money by making advances to customers on current accounts‚ by making instalment loans and by investing
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Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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