dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control
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GIHE 30.04.2012 GIHE 30.04.2012 Kainazarova Aigerim Class E-31 Kainazarova Aigerim Class E-31 Hospitality Project Radisson Blu Hotel : fire incident Hospitality Project Radisson Blu Hotel : fire incident Table of Contents: Introduction…………………………………………………………………………2 The Aim and Method of the Project………………………………………………...2 Methodology………………………………………………………………………..2-3 Limits of the Research………………………………………………………………3 Main Body………………………………………………………………………….3 SWOT Analysis……………………………………………………………………
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in the hospitality industry: a research study on the impact of gender on the turnover intentions of highly educated employees R.J. Blommea*‚ A. van Rheedeb and D.M. Trompb a Center of Leadership and Personal Development‚ Business University Nyenrode‚ Breukelen‚ The Netherlands; bKenniskring Human Resource Management‚ Hotelschool The Hague‚ The Hague‚ The Netherlands The subject of this study is the psychological contract approach to the employment relationship within the hospitality industry
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The Hospitality Management The hospitality industry supported 7.5 million USA jobs in 2011(“selectusa.commerce.gov”). It includes a broad variety of service industries that incorporate food service‚ tourism‚ and hotels (“economywatch.com”). The business depends in large part on the number of people traveling for business or pleasure. Economy has a big impact on travelers’ decisions. When individuals and corporations are doing well financially‚ they are more likely to take vacations and spend
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Technology – Time to play catch up To be successful in 2015‚ the industry needs to address these problems. The key areas of technological development are likely to be online booking and mobile technology‚ Customer Relationship Management (CRM)‚ smart card technology‚ online social networking‚ data security‚ Artificial Intelligence (AI)‚ self-healing technology and in-room product innovation. As online usage has soared over the last decade the internet has become a vital outlet for all retailers
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Hospitality management’s purpose has to do with accommodating and treating people in a way that is the most appropriate to the situation. It is one of the most growing industries and provides the employment of many. It now has attained a much higher status in society and demands high standards of work from its employees. I believe people in hospitality require: an enthusiastic attitude‚ friendly disposition‚ neat appearance‚ a willingness to work‚ confidence‚ cleanliness‚ personal hygiene‚ adaptability
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OF PURPOSE "Those blessed with the curiosity to learn and search are forever young" - Bruce Lee. The hospitality industry is one area where a large number of managers and chefs have become entrepreneurs and successful owners of their own businesses. Being a futuristic person I handle things with great patience‚ which is the main positive sign that strongly relates me to this esteemed industry. A constant learning process would lead me to improvise on the professional skills required to survive
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CASE STUDY I: CULTURAL DIVERSITY AT NIKKO HOTELS INTERNATIONAL Nikko Hotels international is a subsidiary of the Japan Airlines (JAL) Development Company‚ Ltd. It was created as JAL’s diversification and globalization strategy to strengthen the company’s marketing and financial position. Known for its aggressive global marketing and application of new technology in hotel operations‚ the company is determined to establish a worldwide network of hotels comparable in number to Hilton‚ Sheraton
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Reason for High Turnover Rate of Hospitality Industry in China Abstract The hospitality industry in China is gradually developing and being matured increasingly. It is the rapid increase in the number of hotels resulted in growing demand for qualified employees. However‚ China’s hotels are facing serious human resources challenge including shortage of qualified staff‚ high-staff turnover‚ and the unwillingness of university graduates to enter the industry. Specially‚ the high turnover rate of
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obstacle the brewing industry is facing is the wrong perception consumers have about beer and its effect on weight and overall health. “Beer belly”‚ for example is just a myth. It is vital for companies to educate consumers about the true nutritional value of beer to avoid wrong perceptions and lose consumers to other beverages that seem more calories cautious. Research Objective This report outlines current trends as well as opportunities and threats to the Canadian Brewing Industry. The results were
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