Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
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Introduction: The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota‚ it has been successfully
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Summary of tools and techniques It helps to organize tools and techniques into a systematic summary if possible. A useful list that organizes quality tools is on the website www.pmiwestchester.org. Collecting Understanding Understanding Analyzing Solving Data Data Processes Processes Problems ________ ___________ ___________ ________ ___________
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Case 10: Apple Computer and Steve P. Jobs (2006) Issue/Problem Identification 1. Apple is known to provide customers with a personal computer revolution that is easy-to-use machine. It was founded in 1976 by Steve Jobs and Steve Wozniak. Apple was a success at the beginning period of its production due to marketing and technological innovation and the company has invented. Apple grew quickly as the development of the products increases and the revenue continued to grow. Apple’s business strategy
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Quality management is fundamentally concerned with delivering an advantage to theorganization by focusing directly on customer needs and driving costs down (reducingwaste) and increasing value (increasing profits).Students will benchmark‚ process map the process for customers of both KFC and Oportofrom the point the customer enters the shop/serving area to the point they leave theshop/serving area. By benchmarking and mapping the process students will be able todetermine where the opportunity for
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Part I Measurement of Quality Management Task 1 Assuming you are taking over the position of CEO in one of the following organizations: i. Volkswagen China ii. Lenovo iii. Apple Inc – focus on iphone and ipad iv. Walmart China v. Home Inn‚ or Hilton China or any hotel vi. New Oriental‚ or another school vii. Air China‚ or another airlines Explain how quality management can be measured. (LO3‚ 3.1) (Guideline: Learner should define how quality of at least 2 of the above
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I am a big fan of the Apple Industry‚ I really am. They have helped people over the years with their latest “creations” by making texting or taking pictures simpler. But what I do not understand is‚ why on earth would they make it so expensive? Everytime I watch a commercial about the new iPhone‚ I can not help but think how unfair it is to create a new piece of technology and for only a few people to be able to buy it. And I can not help but get even more confused when they overcharge the accessories
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CASE STUDY: “SOLUTION” EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY SYNOPSIS: This Case gives an account of how a ship management company was able to set itself apart from competitors and from its clients’ own in-house technical and crew-management capabilities by embracing a culture of continuous improvement and by implementing Total Quality Management systems. The shipping industry was not alone in having regulation imposed upon it‚ but its distinctly international
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Marketing Communication Analysis On Apple Name: Bökény Kornél In this report I will analyse the marketing communication activities of the multinational corporation Apple‚ with great emphasis on the current top-selling products thereof: the iPhone‚ and the iPods. I will deal with the iPod and the iPhone‚ since the marketing communication used to promote these products is the most notable. The report will include several images‚ so that the reader can experience the products’ design and
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Professor Best English 099 10/7/13 IPhone 5 In today’s world‚ technology is constantly changing from a new paperclip to an improvement in hospital machinery. Technology lets people improve the way they live so they can gain their own personal energy. Every year it seems like apple comes out with a bigger and better iPhone‚ like the iPhone 5. It is forcing people to be “in with the new and out with the old.” People from all over the world; are saying that the iPhone 5 is a “must have.” Personally I’m
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