1.0 INTRODUCTION AND REVIEW OF LETERATURE 1.1 INTRODUCTION During the past few decades‚ customer satisfaction and service quality have become a major area of attention to practitioners and researchers. Both concepts have strong impact on business performance and customer behaviour. Service quality leads to higher profitability (Gundersen et al.‚ 1996) and customer satisfaction (Oliver‚ 1997). Furthermore‚ a number of empirical studies indicate a positive relationship between customer satisfaction
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FITTskills: International Trade Finance Case Study #1: New Modes of Trade Finance Case Study #1: New Modes of Trade Finance Trade finance in the twenty-first century: plug and pay? Palate-Able Delights (PAD) is a niche retailer of high-end food products imported from various parts of the world. Iranian saffron and caviar‚ French champagnes‚ Italian truffles and olive oils‚ vintage balsamic vinegars‚ fine cheeses‚ reserve wines from the leading vintners‚ even limited-availability spring waters…if
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in the organisation under human resource management. Evaluate your organisations’ situations in this regard. D). How various regulations and legal issues impact on Human Resource Management. Discuss few legal and regulatory issues impacting on HRM in your chosen organisations. Assignment Title: The Rotary Club Context: the context on which‚ the organisation‚ the Rotary Club is based on is that‚ it brings together dedicated individuals to exchange ideas‚ build relations‚ and take actions
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management (HRM) is essential to strategic thinking‚ and identify several key aspects of strategic HRM. Introduction “Corporations began viewing employees as assets rather than as cogs in machine. ‘Human resources management’‚ consequently‚ became the dominant term for the function—the ASPA even changing its name to SHRM in 1998. (SHRM)” The realisation from organisations that their most prised and valuable asset is their employees. This lead to development and integration of HRM and has become
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The “Account Slave Trade” on the Coast of Africa was one of the most inhumane trade in history. Africans were captured and sell of as slaves in the West Indies. Many of the Africans went through a lot of horrors and inhumane treatment during the middle passage in which they were sold for very low prices. The reaction of the slaves to this inhumane treatment and submission is a psychological experience and moral degradation that no other race would want to experience and view as an inferior race to
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One strategic HRM debate has focused on the integration or ‘fit’ of business strategy with HR strategy. This shift in managerial thought‚ calling for the HR function to be ‘strategically integrated’‚ is depicted in Beer et al.’s (1984) model of HRM. The authors espoused the need to establish a close two-way relationship or ‘fit’ between the external business strategy and the elements of the internal HR strategy: ‘An organization’s HRM policies and practices must fit with its strategy in its competitive
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SHEZAN INTRODUCTION OF THE ORGANIZATION ORGANIZATIONAL HISTORY The company was incorporated on May 13‚ 1964 as a private limited company‚ with the objectives as set out in the Memorandum of Association in general and in particular to set up an industrial undertaking for manufacture of juices‚ squashes‚ sharbats‚ jams‚ pickles and preserves from fruits and vegetables. The company uses the trademark and brand name "Shezan with the permission given to them by Shezan Services Private Ltd.‚ who
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AN ASSIGNMENT ON HUMAN RESOURCE MANAGEMENT SUBMITTED TO Dr.D.MAVOOTHU ASSOCIATE PROFESSOR SCHOOL OF MANAGEMENT STUDIES CUSAT SUBMITTED BY‚ DHANUSREE P ROLL NO : 19 MBA(IB) TOPIC How organisational behaviour is related to human resource management. INTRODUCTION In todays competitive
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The Structure of the European Union European Union policies are divided into three main areas‚ called pillars. I. the European Community-at the heart of the EC is the single market with its four basic freedom ( free movement of goods‚ free movement of workers‚ freedom to provide services and free movement of capital and payment) and its rules on competition. Policy areas for which the Community is responsible is: international trade‚ development assistance‚ monetary policy‚ agriculture
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A German Philosopher …. Always recognize that human individuals are ends ‚ and do not use them as means to your end Immanuel Kant Prof.Rohini G.Shetty Quote understood…. Do you agree that the term HR makes one feel a bit guilty…Why is it so? Are human beings mere resources ??? When treated as a resource ‚ does it not translate as being used as means to an end? Sad but true….. We are always talking of performance….. The Dilemma - Concern for organizational performance or welfare of people
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