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    Chapter-1 Introduction 1.1. Executive summary The project aims at studying the customer satisfaction of Reliance communication .The project consists of five sections ‚in which first section deals with introduction and objectives of the company .the second section deals with the study of concept of customer satisfaction it’s importance‚ scope and previous researches on customer satisfaction by various authors .the third section deals with the research methodology

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    BBA 4003 Organizational Communication HEE HONG PAN 931009-14-5317 200117 Phillip Tan September 2014 1.0 Contents NO CONTENTS PAGE 1.0 CONTENTS 2 2.0 TASK 1 3-6 3.0 TASK 2 7-16 4.0 TASK 3 17-23 5.0 References 24 2.0 TASK 1 a) Explain why communication is important in organizations. Organizational communication is a subfield of the larger discipline of communication studies. Organizational communication‚ as a field‚ is the consideration

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    Use and develop systems that promote communication Unit SHC 51 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. As a registered manager of an autistic specific care home I am required to communicate with a number of groups and individuals on both a professional and personal/empathetic level. The majority of my communication on a daily basis is within the home setting

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    Communication is a sharing of meaning through the transmission of information via mutually understood signs. Communication has been called the transfer of meaning from one mind to another. It is the mutual exchange of understanding‚ originating with the reciever. Meanings exist in the human mind‚ they cannot be shared or communicated except through some external vehicle that codify meaning. All forms of communication can be categorized as either verbal or nonverbal. In turn‚ both verbal and nonverbal

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    Communication (from Latin "communis"‚ meaning to share) is the activity of conveying information through the exchange of thoughts‚ messages‚ or information‚ as by speech‚ visuals‚ signals‚ writing‚ or behavior. It is the meaningful exchange of information between two or a group of person. One definition of communication is “any act by which one person gives to or receives from another person information about that person’s needs‚ desires‚ perceptions‚ knowledge‚ or affective states. Communication

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    Chapter 1 Communication Theory 1.1 COMMUNICATION THEORY Specific OutcomesThe student should be able to: * Identify the four needs underlying communication. * Describe the process of communication and show how it applies to various situations within the industry. * Recognise and explain in his/her own words the terminology of the process of communication. * Distinguish between the different types of communication. * Determine the internal and external factors that influence communication

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    (SHC51) Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed? In my current role as Care Supervisor I communicate with a range of individuals such as: service users‚ mangers‚ family members‚ staff members‚ and other professionals such as GP’s‚ district nurses‚ physiotherapist‚ and social workers. It is vital that my communication is suitable and fit for purpose‚ that I use appropriate language to meet each individuals needs

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    Communication and communication styles‚ verbal‚ non-verbal and written‚ are complex processes and has been described as being “circular and continuous‚ without end or beginning” De Vito (2007). We do both‚ at the same time‚ speaking and listening‚ questioning and responding in an interaction between us and others. It includes‚ interpersonal communication (sharing thoughts and ideas‚ our feelings and emotions‚ understanding others and being understood)‚ self-awareness (knowing oneself)‚ emotional

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    Tuesday‚ February 5‚ 2013 Communication Notes Chapter 3 – Hearing vs. Listening • Hearing- the ear’s physical response of sound waves. o Hearing uses 1 of the 5 senses • Listening- the brain’s response and interpretation of surrounding stimuli o The best speakers are the best listeners o Listening uses all of the 5 senses • Five Basic parts of the ear: o Outer Ear- the fleshy part of the ear that is comprised of the Pinna and

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    and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role The purpose of communication is to share important information – as well as relatively trivial conversation – with others. Communication is a two-way process and involves active listening as well as speaking. Non-verbal communication‚ such as body language‚ is also vitally important. However‚ the most effective method of communication will differ

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