support department. I have more than a year and a half experience in the technical support field‚ inclusive of being the senior technician at my workplace now‚ Argon Technologies. Although I have no college experience‚ I have received hands-on training from a Board Certified technician‚ who is also the owner of the company now. He felt that I was qualified enough to train‚ and after about
Premium Management Health care Employment
Kronment …Served eight and one half years in the US Army and was honorably discharged at the rank of SSG/E-6. During my service‚ I was stationed in Korea and was selected and trained as a Korean Linguist. I was responsible for leading teams of soldiers to secret high ground communications outposts and in charge of monitoring‚ interpreting‚ and reporting South Korean communications and intelligence activity. The work our team conducted was highly classified and was an essential component to intelligence
Premium United States Army Military Army
Customer Service at Datatronics Sandeep Goud Puli IT Policy & Strategy‚ IST-7100 Wilmington University Table of contents 1. Introduction………………………………………………………………………….3 2. Role of customers in business……………………………………………………….3 3. Main concerns………………………………………………………………………..4 4. Opportunity areas for customer satisfaction…………………………………………5 5. Conclusion……………………………………………………………………………7 6. References…………………………………………………………………………….8 CASE
Premium Customer Customer service
Plot No. 7‚ Phase – II‚ Institutional Area‚ Vasant Kunj‚ New Delhi – 110 070 Phone: 26124090 / 26124091: Fax No. 26124092 E-mail: administration@srisim.org; Website: www.srisim.org. PROJECT ON CUSTOMER SERVICES PROVIDED BY BIG BAZAAR SUBMITTED TO SUBMITTED BY Prof. (Dr.) Deepak Dogra Satendra Kumar Roll No.:- 20080174 Section:- B
Premium Retailing Sales Customer service
CASE APPLICATION (Making You Say Wow). 1. Using Exhibit 3-2 and the information from this case‚ describe the culture at the Ritz-Carlton. Why do you think this type of culture might be important to a luxury hotel? What might be the drawback of such a culture? We can describe the culture at the Ritz-Carlton by looking at their ‘Gold Standards’ as the foundation of customer service that put the guest like royalty. This new customer service philosophy implemented in mid-2006 that encompass values
Premium Customer service Psychology The Culture
CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion......................................................
Premium Customer Customer service Sales
EXECUTIVE SUMMARY TRAINING AND DEVELOPMENT: - Training and Development is defined as‚ “The systematic collection of expressive and critical information to make fruitful and efficient training and development decisions related to the selection‚ adoption value and modification of various instructional activities.” Training and development programs are the key factors in building excellent employees to support Lows Corporation in customer in customer satisfaction. Training is any attempt to
Premium Human resource management Management
Harvard Business Review Case Study : The Customers’ Revenge by Dan Ariely (December 2007) As an introduction of this case‚ a little recall of the facts may not harm anyone. Atida is a 70 year old motor company‚ producing and selling stylish and innovative cars and they have just launched a new one on the market : the Andromeda XL. The brand has many loyal customers and devoted fans among various clubs and communities. Jim MacIntire and his colleagues from the customer service department have tried
Premium Management Strategic management Marketing
IntroductionNowadays‚ many medium sized service companies have appeared in our market society. What factors have led them to success? Of course‚ the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay‚ I am going to describe the importance of customer service‚ and then I am going to talk about how customer service works in the system. Follow that I want
Premium Customer service Customer
the given case Care – Link is a leading pharmaceutical company which spends lavishly on developing their staff through training programmes. According to my study on this case we can clearly identify the issues which caused to create the current situation at care - link. It is required to concentrate on these issues and take appropriate actions to overcome from the current situation at care link. Since Mr. Ravi has failed to meet what he expected from the organized corporate trainings. Not only
Premium Management Human resource management