How does transformational leadership affect customer satisfaction? Introduction In recent years‚ the concept of leadership focuses more on transformational leadership‚ which is a contemporary view of leadership (Bass‚ 1985). Also‚ Employee empowerment becomes one of the leadership issues in the 21 century. From the previous studies‚ it is found that transformational leadership is associated with employee empowerment‚ whereas the association between employee empowerment and customer satisfaction
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OPENNESS. Openness can be defined as a spontaneous expression of feelings and thoughts‚ and the sharing of these without defensiveness. Openness is in both directions‚ receiving and giving. Both these may relate to ideas (including suggestions)‚ feedback (including criticism)‚ and feelings. For example‚ openness means receiving without reservation‚ and taking steps to encourage more feedback and suggestions from customers‚ colleagues and others. Similarly‚ it means giving‚ without hesitation‚ ideas
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110114369 Student ID number: Mod 060 Culture and Module name: Innovation in Organizations Organizational Culture Assignment title: (OC) and the Impact on Innovation in Japanese Companies 5510 Effective word count (words used): 2014 May‚ the 13 th Assignment deadline: I confirm that I have read the University regulations on plagiarism‚ and this assignment is my own work. Organizational Culture (OC) and the Impact on Innovation in Japanese
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The Leadership Quarterly 23 (2012) 775–790 Contents lists available at SciVerse ScienceDirect The Leadership Quarterly journal homepage: www.elsevier.com/locate/leaqua A multilevel study of transformational leadership‚ identification‚ and follower outcomes☆ Xiao-Hua (Frank) Wang a‚⁎‚ Jane M. Howell b‚ 1 a b Competence Centre People & Organization‚ Vlerick Leuven Gent Management School‚ Vlamingenstraat 83‚ 3000 Leuven‚ Belgium Taylor/Mingay Chair of Leadership‚ Richard Ivey School
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Based on what I learned from this module‚ the concept that is most important to me is Individualized Consideration from Transformational Leadership. According to the lesson principles‚ individualized consideration is the degree to which a leader attends to each follower’s needs‚ acts as a mentor or coach to the follower‚ and listens to the follower’s concerns. When applying individualized behaviors it is essential to actively participate in discussing and empathizing with the needs of the follower
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Satterlee (2013) in “Organizational Management & Leadership: A Christian Perspective‚” “Transformational leaders channel the efforts of those in the organization by ensuring followers are aware of the issues‚ paying attention to the concerns of followers‚ and inspiring followers to achieve organizational goals.” Satterlee‚ A. (2013). Organizational management & leadership: A Christian perspective (2nd ed.). Raleigh‚ NC: Synergistics International Inc. Summary In the article “Transformational Leaders” by Richardson
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cultural shock among leaderships and employees. Organizational culture and national culture are significantly important in current marketing environment. Organizational culture mainly shows the value and the roles inside the organization. However‚ national culture is the directing of organizational culture and influence both leadership and employees deeply from their personal values. Furthermore‚ the relationship between organizational culture and national culture has impacts on leaderships‚ employees‚ job
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wouldn’t use at home. For example at SeaWorld‚ when talking to another co-worker‚ organization culture language would be “Meet me at F.O.P.” To the average person who visits SeaWorld‚ this means nothing to them since they don’t know the language used at the workplace. F.O.P means “Front of park.” Now‚ knowing the definition‚ it makes sense. This is an example talking about in the book of what is organization culture language. In the movie Apollo 13‚ working in NASA‚ they used all sorts of language to communicate
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MAINTAINING A HEALTHY ORGANIZATIONAL CULTURE Prepared for Dorothy J. Valentine Professor Strayer University Prepared by Ella M. Smith Student ENG 240 Strayer University May 17‚ 2008 MAINTAINING A HEALTHY ORGANIZATIONAL CULTUE Warren Bennis‚ Ph.D.‚ once said‚ “Managers are people who do things right‚ while leaders are people who do the right thing.” In order for us to differentiate between management and leadership and to examine
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determinants and dimensions 0f organisational culture and climate. The effectiveness and success of an organization is not solely measured by profitability‚ it can also be measured by the way business is done and how the company is perceived by both its employees and the external community. These processes and formed impressions are functions of organizational culture which may be defined in several ways. The organization itself has an invisible quality – a certain style‚ a character‚ away
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