July‚ 2006 To: Royal Hotel GM From: Blake Cantera Subject: Troubleshooting information systems Espresso! Application at the Royal Hotel This May I introduced a new rapid response solution for Royal Hotel based on the requirement of high standard customer service. My client Royal Hotel wants to better satisfy their valuable customers at a higher level than other “most hotels”. Such as light bulb out and toilet clog should be avoided after making
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Case Study: Troubleshooting Information Systems at the Royal Hotel This is a case of Blake‚ a young‚ inexperienced professional‚ taking on an internship with a consulting company‚ who assigns him to manage the Royal Hotel in New York City‚ a luxury hotel which catered to businesses and had a large number of repeat guests. This case emphasizes the difficulties Blake faces in helping the hotel consistently keep the rooms in excellent condition while trying to implement ways to make it happen. Also
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Trouble shooting information systems at the Royal hotel ITC 6020 - Information Systems Design and Analysis Table of Contents Case overview.........................................3 Discussion Question Answers...........................................3-7 Alternatives analysis.....................................7 Conclusion........................................8 Case overview Blake Cantera is a MBA student who took his first
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Trouble shooting information systems at the Royal hotel ITC 6020 - Information Systems Design and Analysis Content Case Overview Discussion Question and Answers Conclusion Case Overview Blake had just finished his first year in the master degree’s program and attended an internship with a famous IT company. After the orientation‚ the company offered him the first account with the Royal Hotel which he can manager from the start to the end. He arrived at the hotel with a one-week assignment
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Consultants & Company a. Sent an intern alone on his first assignment b. Assignment was only slated for 1 week (Piccoli 53) c. Pulled intern from job before it was completed 2) Blake jumped right to an IT solution without understanding the as-is system fully. He “Put the cart before the horse” (Piccoli 49). 3) Only topical analysis was done causing failure in the design and implementation stages a. Interviewed GM‚ and FM’s b. Did not interview end users c. Could have used a different methodology
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Royal Hotel The Royal Hotel faces issues typical of any hotel. Customer service and aesthetics are the cornerstones the hospitality business and if they are lacking in anyway‚ patrons will find other hotels that better suit their needs. The Royal Hotel GM sees the recent events as unacceptable and is attempting to correct the problems and ensure they do not lose customers to competitors by hiring the firm that Blake works for. Blake will attempt to solve the problems of the hotel by installing
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Communications of the Association for Information Systems Volume 15 | Number 1 Article 5 1-26-2005 Outrigger Hotels and Resorts: A Case Study Gabriele Piccoli Cornell University‚ gp45@cornell.edu Recommended Citation Piccoli‚ Gabriele (2005) "Outrigger Hotels and Resorts: A Case Study‚" Communications of the Association for Information Systems: Vol. 15‚ Article 5. Available at: http://aisel.aisnet.org/cais/vol15/iss1/5 This material is brought to you by the Journals at AIS Electronic
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0 Introduction 1.1 Background of the Study Information System is an integrated set of components for collecting‚ storing‚ processing‚ and communicating information. Business firms‚ other organizations‚ and individuals in contemporary society rely on information systems to manage their operations‚ compete in the marketplace‚ supply services‚ and augment personal lives. Its basis is the interaction between the user and the analyst. It is an open system that allows the inputs and facilitates the interaction
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INTRODUCTION Hotels have been part of travelling for businessmen‚ politicians‚ tourists and all other people from all walks of life when it comes to travelling and leisure. When you’re far away from home‚ when you’re attending a business trip or when you travelled with families and friends‚ for sure‚ a reservation with a hotel nearby will make your travel worthwhile and hassle free. In the side of hotels‚ this perception of comfort and convenience derived from checking in is the greatest challenge
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Abstract Homestyle Hotels Inc is a result of merger of Lifestyle Resorts and Home Away Hotels. Each individual hotel operates in silos with no standardized process to capture client information. Initially‚ Ben Garrett (the IT director)’s mandate was to ‘consolidate the firm’s IT’‚ however with the said objective having been achieved‚ the higher management now wanted a more cohesive picture to enable better analysis and present a consistent picture to the outside world. The roadblocks to the integration
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