Customer Analysis Customer analysis is an important and critical section in the company business plan or marketing plan. The analysis is using to identify the target customer‚ make the strategic and ascertains the needs of these customers‚ and specifies the product that satisfies these needs. The customer analysis and customer profile is a simple tool to help the business better understand and investigate the trend and the potential customers‚ therefore the company can increases the sales and grow
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other companies‚ Pfizer’s HR department experienced problems because the three separate HR departments did not combine into one department. They operated with different policies‚ which created chaos. Intel Corporation was founded in 1968 and is the world’s largest semiconductor company and known for inventing the microprocessor in 1971. The company produces a variety of communications and computing products. They expanded at a fast rate‚ which created problems for the HR department. The department
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Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
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References: Luthans‚ F. (n.d.) Organizational Behaviour (11th ed.) McGraw-hill international edition. Pareek‚ U. (2004) Understanding Organizational Behaviour‚ Oxford University Press‚ New Delhi Pareek‚ U. Training Instruments in HRD & OD‚ (2nd Ed.) Tata McGraw Hill. www.modihyndai.com www.scford.com www.sccheverolet.com Dr. V.N. Bedekar Institute of Management Studies
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Title | Page. No | 1. | Executive Summary | 2 | 2. | Introduction | 3 | 3. | Human Resource Department of PTCL | 4 | 4. | The objectives of the HR department at PTCL | 6 | 5. | Human Resource Initiatives | 7 | 6. | Format of Job Description | 8 | 7. | HR Planning & Working | 9 | 8. | Recruitment Policy | 10 | 9. | Recruitment and Selection Process in PTCL | 11 | 10. | Training and Development | 16 | 11
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ABSTRACT Recent advancements in technology have facilitated commerce around the globe. The online medium of commerce has provided and will continue to provide great opportunities for consumers and businesses. However‚ there are a number of issues that need to be addressed before the advantages of online shopping can be fully realized. One significant aspect is consumer perception of online shopping. The purpose of this paper is to examine the online shopping perception of consumers who shop from traditional
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Competitive advantage of a company can be generated from human resources (HR) and company performance is influenced by set of effective HR practices. In this study‚ we intended to assess the HR practices in software companies. The project aimed to cover maximum knowledge of the HR practices followed in the organization. What primary factors are considered‚ how data is maintained and finally evaluated and done. Here the HR practices of the company have been explained to understand how the company
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Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution‚ others a quality revolution‚ others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads‚ joining and adopting the religion does not insure
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Voucher programs 3. Flexible scheduling of work hours 4. Child care and elder-care information and referral services PREDICTING FUTURE HUMAN RECOURCE NEEDS There are three ways how companies predict future human resources: 1. Human Resource forecasting – this involves the use of various techniques to project and predict future employee needs. It can also be done by studying the level of demand for services‚ changes in environmental factors‚ technological advances and economic conditions. 2
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relationship between employer and employee. they were academic‚ social scientists their emphasis was on human behaviour within organisations they stated that people’s needs are decisive factors in achieving an organisation’s effectiveness they were descriptive and attempted to be predictive of behaviour in organisations A ’motive’ = a need or driving force within a person. The process of motivation involves choosing between alternative forms of action in order to achieve some desired end or goal Reasons
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