ANTICIPATE THE UNEXPECTED Today‚ I got stuck in the school toilet. I know what you are probably thinking right now. How stupid. You want know how? WELL I’LL TELL YOU HOW! :P It was a usual‚ boring day in class and the
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An unexpected journey Tom looked down at his telephone‚ it was 4 p.m. and we had been walking for hours‚ more specific for two and a half. Lost in our own minds‚ and the thought of finding back to civilization before nightfall. Five days earlier we had landed in Tanzania‚ and here our annual family vacation began. Even though we had had a truly unforgettable trip to Bahamas last year‚ this vacation would prove to turn our lives upside down in a way that we never had imagined. It was now eight hours
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Writing this report‚ the author aims to investigate MBS regarding the application of guest activity programming model. Overall‚ the model is very significant to MBS in delivery of service excellence to its guests. 2. The application of guest activity programming model to MBS It is not useless to spend time to explore the term of guest activity programs before applying the theory for MBS. According to Mill (2008)‚ guest activity is also called as recreation which is “an activity that takes place during
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Prepare and set table LO3. Welcome customers/guest LO4. Take and process orders LO5. Serve and clear food and drinks LO6. Close down restaurant/ dining area? A. INTRODUCTION This unit deals with the skills and knowledge required for food and beverage Receptionist to welcome customers / guest in a commercial restaurant or accommodation establishments. B. LEARNING ACTIVITIES LO 3: WELCOME CUSTOMERS/GUESTS Learning Content Method Presentation Practice
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largest obvious items like my budget‚ the date‚ my wedding venue‚ my reception venue‚ the guest list and my dress‚ photos‚ DJ`s flowers caterers. Then I move on to my wedding party‚ family‚ friends in-laws and co-workers. Enlist the help of your family and friends and parents. Oh my checklist I talk to my soon to be husband to make sure that we agree on the budget. And get together with my husband to start our guest list. My first contact was be the church. To inquire if my selected date is available
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Acknowledgement We would like to thank all those who have helped us in the elaboration and preparation of this work especially our module lecturer Mr. Dev Mootien for his theoretical concepts. Table of Contents Page 1. Introduction-----------------------------------------------------------------------------3 2. Profile of our Hotel--------------------------------------------------------------------4 3
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Exam 2 study Guide CH 6 Front Office Communications? (guest comm. (trans. File/log book (rapid response software (info. Directory (reader (board (group bk file (mail/packaging file (telecom services Transaction File/Log Book used for? Chronological journal ( list of usual events‚ guest complaints‚ request‚ & other request Shift recap( FD calls back to make sure they got what they want Unusual events( Guest complaints/requests( Information Directory contain? (Restaurant locations
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of Front Office Service FRONT OFFICE Receiving/Processing and documenting Guest Reservation Desk Clerk-Enchantelle Hotel ‚ Good Morning‚ Princess Speaking ..How May I help you? Guest-Good Morning‚ I would like to reserve a room for me. Dating on the 20th to 21st day of November. Desk clerk-For a moment sir‚ Let me check if there is an available room on that said date. Would you like to wait for a while‚ sir ? Guest- yes‚ Please.. Desk clerk- Thank you for waiting sir‚ I’m glad to inform
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staff efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 PM to 5:00 PM. Observations of arrivals during this time showed that an average of 90 guest arrived each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Donna is considering three plans for improving guest service by reducing
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variable. The staff includes desk clerk‚ cashier‚ reservations manager‚ concierge‚ night auditor‚ telephone operator‚ bell staff‚ room key clerk and elevator operator. Take desk clerk as an example. It is responsible for ‘’verifying guest reservations‚ registering guests‚ assigning rooms‚ distributing keys‚ communicating with the house-keeping‚ answering telephones‚ providing information ‘’. (James‚ 2006) This shows that the front office has to provide variable service and functions. Ann Chavarria
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