BTEC NATIONAL DIPLOMA IN HEALTH AND SOCIAL CARE LEVEL 3. Unit 1. Developing effective communication in health and social care. Explain the role of effective communication and interpersonal interaction in a health and social care context. CRITERIA P1. In this piece of writing‚ I am to explain the role of effective communication in different context‚ the methods‚ the interpersonal interactions and how it support service users with their
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Unit 4 Business Communication P1/M1- Task 1: Understand different types of business information. Verbal communications. Telephone - Vodaphone uses there client database to access their mobile numbers which the vodaphone call center uses to call and text customers about current offers and details etc. They gather the information from marketing to advice the customers which an internal source but for vodaphone to require clients details the client must give them to vodaphone themselves so that is
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Assignment front sheet Qualification Unit number and title Pearson BTEC Level 4 HND Diploma Business Unit 19 – Marketing Planning Student name Assessor name Date issued Completion date Submitted on 3rd March 2015 1st May 2015 Assignment title Assignment 1 Be able to design a marketing plan on the basis of data compilation through appropriate marketing audit technique‚ by overcoming the main barriers to marketing planning‚ including the ethical challenges in the process. Learning Outcome
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M2-D1: Review/Evaluate strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. In this assignment I am going to review the barriers to effective communication and the strategies best used depending on the situation of the individual. Within health and social care setting the range of people you could potential be working with differs from speech impairments‚ hearing impairments‚ sight impairment‚ physical and intellectual
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Communication and language needs and preferences Communication Passport Communication passport are used by people who have communication problems. It’s a small book that contains personal information e.g. their name and communication difficult. The communication passport sometime has photographs or a drawing to make things clearer for people in the health and social care setting. This could be used by deaf people or someone who has serious stuttering. Communication passport have influence on
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I am going to explain the importance of effective communication in health and social care context. Communication is VITAL in a health and social care setting. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible care. Providing care to a patient is next to impossible if the patient’s needs cannot be clearly stated. Communication eases anxiety of the patient‚ eliminates more possibilities for mistakes‚ and lets each
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The Communication Cycle The communication cycle has six different stages that help you communicate your ideas. It also takes into consideration how you put your idea across e.g. body language. The communication cycle can help you to communicate in difficult circumstances where it may be hard to put your ideas across or it may be a sensitive subject. The Six Stages; 1. Ideas occur You have an idea that you want to communicate. 2. Message coded You think about how you are going to
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The communication Cycle It involves people sending and receiving messages. We all communicate or send messages continuously. 1. A person has an idea. 2. They code their message(using words or non-verbal means) 3. They send their messages to someone else (e.gg by speaking) 4. A second person then receives the message (e.g. by hearing what has been said or by noticing non-verbal communication) 5. The second person decodes the message. 6. The message is understood. Once the original message has been
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Unit 13 M1 Document Purpose (what is it why is it used) Advantages Disadvantages Comparison (similarities and differences) Personal Personal specification specification is the skills that the candidate needs in order to work successfully at the workplace. This requires the ability of the candidate and satisfies the needs of the employer also shows of the candidate is capable of doing this job because some jobs need specific qualifications and skills which this part
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M1 Business Communication INTRODUCTION In P1 I talked about types of communications used by Asda and these are Verbal‚ written‚ on- screen. In this task I am going to show you the advantages and disadvantages of each type of communication referring it to my chosen company and that is Asda. ADVANTAGES OF VERBAL/ORAL Oral communication or speech is often the preferred medium to exchange information in in informal situations since it provides a number of immediate benefits when attempting to pitch
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