Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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One of the biggest challenges I find in having successful online communication is utilizing the nonverbal clues that you would find in a traditional setting are not present in the online environment all the time. Like I have previously stated in another assignment‚ I sometimes find it difficult to depend on the written text to convey the messages or thoughts of others without being able to hear their tones or manner in which they are speaking. This opens up an area for misunderstandings or the
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company and will show they have prepared themselves. For example - if applying to be an administrative assistant then reading the tasks needed to complete the job you may be able to learn them and put them on your CV • Knowledge of the product or service - this is a good insight to have as it shows that you have studied the company and its products and shows you will you have the skills capable of working in the company. For example - if applying to be an administrative assistant then knowing the
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Unit 2 Business resources Recruiting and retaining the right People Denilson Goncalves Dinis UNIT 2: Business resources Recruiting and retaining the right People Introduction For this assignment I have been asked by the human resources manager to assist him in the preparation for the recruitment of staff in the finance department. This is because they took in the notice that I’m currently studying for an extended diploma in Business. My first task will be to create a visually appealing leaflet
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Unit Five: Case Incident 2: Abusive Customers Cause Emotions to Run High Chad K Kaplan University MT302 Organizational Behavior 6/15/10 Unit Five: Case Incident 2: Abusive Customers Cause Emotions to Run High Dealing with abusive customers can lead to stress and burnout very quickly. When you have someone constantly everyday verbally abusing you it can take a toll on your mind and emotions. This usually happens because all of your anger just stays bottled up inside‚ since most customer
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Unit two consists of articles related to Learning disabilities (LD). The articles range from academic support to declines in LD staffing‚ and specific types of LD such as Dyslexia‚ to building organizational skills to helping LD students become successful. In the article‚ “Learning Disabilities” Freiberg (2015)‚ it explains that the LD eligibility category makes up the largest number of students enrolled in inclusive and regular classrooms from grades k-12. The article goes on to explain other
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those concepts in reality. To gather a more hands-on experience‚ we conducted process analysis on the process followed by Citibank‚ N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch‚ though the same process is followed by Dhanmondi
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Measuring Service Quality Using SERVQUAL Introduction Measuring the quality of a service can be a very difficult exercise. Unlike product where there are specific specifications such as length‚ depth‚ width‚ weight‚ colour etc. a service can have numerous intangible or qualitative specifications. In addition there is there expectation of the customer with regards the service‚ which can vary considerably based on a range of factors such as prior experience‚ personal needs and what other people
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Part 2 (i) Give a description of the following variables using appropriate graphical displays and summary statistics: gender; time; travel; type; number. Explain what these show about the typical travellers on the system. a) Gender According to the survey results and figure 1‚ the number of respondents for male is 114 and female is 86. This may suggest that there are more males than females travellers travel in the train. b) Time According to the survey results in figure
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