CC-408-006 FedEx APAC HR Shared Services Center in Wuhan This case was prepared by Prof. Lee‚ Jean S K and LIU Jia at Case Center of CEIBS. The case was prepared as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain names and other identifying information may have been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International Business School) No part of this publication may
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cultural differences within an organisation Definitions * Culture: ‘Way we do things’ * Sub-culture: Group of people within culture which have something which differentiates them from the rest of the culture. * Mission: Statement of business’ fundamental purposes * Core Values: Essential guiding principles of a business * Vision Statement: Picture of organisation in the future. * Paradigm: Assumptions held in common and taken for granted in an organisation. Theories Charles
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ACADEMIC RECORD OF DEVELOPING PROCEDURES‚ SERVICE STANDARDS AND OPERATIONAL POLICIES‚ PLANNING & IMPLEMENTING EFFECTIVE CONTROL MEASURES. PROACTIVE AND SMART PLANNER WITH EXPERTISE IN STRATEGIC PLANNING‚ DATA ANALYTICS‚ BUSINESS ANALYSIS‚ PRODUCT MANAGEMENT‚ SOFTWARE MARKETING AND BUDGET PLANNING. AREAS OF EXPERTISE • Competent and versatile Sales and Business development Professional with 5+ years of enriched experience and rich exposure in I.T. & Software Service Industry in the entire gamut of planning
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discover the unique thermal properties that keep coffee hotter on the inside‚ while the outside remains cool to hold. So in this case‚ the organisation needs to educate the customer about the purpose of the mug. Perhaps it doesn’t matter who defines the ‘Purpose’ so long as both sides eventually understand and agree with it. Without alignment between organisation and customer‚ meaning agreement with the ‘Purpose’‚ there will be no business transaction. The following two excerpts have not been
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A Dissertation Report on “A Study on Internet Users attitudes towards online Marketing through Blogs and Communities” Executive Summary The Internet has opened up new opportunities for companies to market and sell their products online. In the early days of internet marketing and still some of the more widely used methods are Pop-ups and Banners. These methods were perceived as irritating and more or less ignored. With this in mind‚ marketers have been searching to find new and alternative
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Ethical Practice within the financial services industry Why is ethical practice important? Firms that operate within the financial services try to be as open and honest with their consumers with all types of business in order to create confidence among customers. Not all banks/services have profit as their primary goal‚ there are several financial services which focus on creating social and environmental benefits. So why are ethical policies important? Well it comes down to the customer and their
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and problems of an organisation is vital to any business and organisation in a global competitive environment where technology changes rapidly. Ivancevich and Matteson (2002) stated that in today’s competitive world‚ the effective company is typically the one that provides customers with quality products and services. Developing effective skills in dealing with specific challenges in order to compete effectively and to achieve a set goal is the aim of every successful organisation all over the world
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CIPD Map An explanation of the HR Map. 1.1 HR Profession Map (HRPM) The HR map is a means in which‚ a HR professional can asses oneself in order to further their professional development. The map uses 10 professional areas and 8 behaviours a HR professional is expected to exhibit throughout their career. The bands cover the different stages and abilities from someone starting out in HR (band 1) to a high level practitioner‚ such as an HR Director (band 4). 1.2 Professional areas The
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M1- Assess how a health worker can contribute to providing a positive experience for users of health services. The importance of training. Good training can help provide a positive experience for the patient or client while they are in need. Without training many things can go wrong and this can provide a negative experience for the patients and clients and you may even make things worse and this could be fatal and lead to death. With good training you will gain much more confidence
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idea about the required HR skills‚ knowledge and behaviour to lead the organization to successes. The HRP Map covering of 10 professional areas‚ 8 behaviours and 4 bands. Sarah Miles (2009)‚ CIPD organizational development director‚ said: "This is a complete rethink of professional standards‚ not just a simple face-lift‚ and that ’s not something you can turn around in a short time." Human resource professional areas describes what HRs need to know (knowledge) and what need to do (Activities) at
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