Developing effective management skills to deal with specific challenges and problems of an organisation is vital to any business and organisation in a global competitive environment where technology changes rapidly. Ivancevich and Matteson (2002) stated that in today’s competitive world, the effective company is typically the one that provides customers with quality products and services. Developing effective skills in dealing with specific challenges in order to compete effectively and to achieve a set goal is the aim of every successful organisation all over the world today. An online dictionary (businessdictionary.com) describes an “organisation as a social unit of people, systematically structured and managed to meet a need or to pursue collective goals on a continuing basis. All organisations have a management structure that determines relationships between functions and positions, and subdivides and delegates roles, responsibilities, and authority to carry out defined tasks. Organisations are open systems in that they affect and are affected by the environment beyond their boundaries”. All organisations have some function to perform and there are different types of organisations including multinational, financial institutions, national companies, government and non-governmental organisations, profit and not-for-profit organisations etc.
Ivancevich and Matteson (2002) stressed that an effective organisation is one that is able to translate quality improvement into results: more-satisfied customers, a more-involved workforce, better-designed products, and more creative approaches to solving problems. Having said this, implementing a strategy effectively is a key driver of financial performance, and organisations that fail to fully engage their workforce in the business strategy will fail to produce reliable, sustainable business results. Financial performance, retention and an organisation 's ability to attract talent are also very vital.
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