DISSERTATION “AN EVALUATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) & SERVICE MARKETING (SM) WITH SPECIAL REFERENCE TO EMIRATES AIRLINE” March 8‚ 2010 By: YASIR ALI 0811866996244 Dissertation submitted In the partial fulfillment of the requirement For the degree of MASTER OF BUSINESS ADMINISTRATION (FINANCE) UNIVERSITY OF WALES‚ UK. March 2010 Submitted by: YASIR ALI‚ UNIVERSITY ID: 0811866996244 Dissertation Declaration Form DECLARATION This
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“Fly Emirates. Hello‚ Tomorrow.” Have any one of you heard of this slogan from the TV before? Good morning teacher and fellow students. Today I am here to introduce the advertisement I have nominated for the Annual Best of the Best TV Advertising Awards‚ organized by The Hong Kong Chamber of Commerce. “Hello‚ Tomorrow” is the slogan of the latest advertising campaign from the Emirates Airline. Emirates‚ the Dubai-based international airline‚ is one of the world’s most successful and rapidly-expanding
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Re-defining the Independent Film Value Chain A paper by Peter Bloore Introduction: An industry value chain or system could be summarized as a connected series of activities‚ that combine to create and deliver a product (or value) to customers. These activities could include research and development‚ manufacturing‚ packaging‚ marketing‚ and distribution. Strictly speaking‚ a value chain represents those activities as carried out within a single company‚ and a value system represents those activities
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Essay question 1: Discuss the relationship between processes and value chains Business processes and value chain models are both important components in a company’s overall success. These elements work together‚ as the benefits that the value chain provides contribute to the business processes by giving customers a reason to buy‚ generating revenue and keeping the company afloat. A value chain model represents the qualities that make products and companies successful from the customers’ point
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The evolving value chain of the car industry The automotive industry is one of the most progressive and forward-thinking industries. It confronts a number of trends that create new challenges while also providing opportunities for growth. One of the major trends is the demands of operating in a “connected” world. For more than 100 years the automotive industry has created competitive advantage mainly through engineering excellence. Moving forward‚ this will no longer be sufficient. Automotive manufacturers
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philosophy behind supply-chain management and the specific practices that Li & Fung has developed to reduce costs and lead times‚ allowing its customers to buy "closer to the market." Li & Fung‚ Hong Kong ’s largest export trading company‚ has been an innovator in global supply-chain management. Li & Fung has also been a pioneer in "dispersed manufacturing." It performs the higher-value-added tasks such as design and quality control in Hong Kong‚ and outsources the lower-value-added tasks to the best
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THE APPLICATION OF VALUE CHAIN ANALYSIS IN THE MANUFACTURING COMPANIES: A SURVEY OF QUOTED MANUFACTURING FIRMS IN NIGERIA BY AZUBUIKE VERA M.U. DEPARTMENT OF BUSINESS ADMINISTRATION UNIVERSITY OF ABUJA e- mail _ veraiswaiting4u@yahoo.com ABSTRACT The United Nations International Trade Laws (The UNCITRAL Model) which replaced the old law of trade and tariff‚ emphasizes high quality goods‚ works and services‚ economy and efficiency‚ in order words‚ value for money. The aim of the paper is to
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converted into a hotel. Background Jumeirah Emirates Towers was completed in the late 20th century (2000). It is now one of the most stunning architectural highlights on the Dubai skyline. The Towers are located on Sheikh Zayed Road; the centre of Dubai’s commercial business district and a highly visible statement of the region’s corporate success. The site is set back from the Sheikh Zayed Road connecting Dubai and Abu Dhabi‚ which
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| Products | | Existing | New | Markets | Existing | Market Penetration | Product Development | | | *Development of more apps (22)(23)*Geographically net sale increased 2010 in (America ‚Europe‚Japan ‚Asia specific) –(iPhone) – (Financial Table 3.4 & 3.5) (21)*Net Sales - increased by Product in 2010 – (Financial Table 3.4 & 3.5) (21) | *Apple pricing decoy(27)*Apple & Microsoft joint force(28)*Apple pushed iPhone for business(29) | | New | Market Development | Diversification
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Michael Porter’s Value Chain History of Value Chain • Popularized by Michael Porter’s book best seller “Competitive • • Advantage” 1985 Creator of “5 Forces model” Helped Gereffi in the late 1990s develop Global Value Chain. Michael Porter’s Background • Born May 23‚ 1947 in Ann Arbor‚ Michigan • Received MBA in 1971 Harvard Business School • Competition and company strategy • 6 time winner of the McKinsey Award Value • The Value is the extent to which a good or service is perceived by
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