www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Axia College AED/200 June 20‚ 2009 Can Retention Be Good For a Student? Existing policies in many districts‚ is of one that promotes social promotion if the parent(s) are adamant about retention. Social promotion‚ is it the right choice for our struggling children? Are there alternative methods to retention? What is best for our students? There are way too many case studies that support grade retention for our children who do not meet the required curriculum. One argument
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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R ESEARCH Recruitment and Retention of Academic Staff in Higher Education Hilary Metcalf‚ Heather Rolfe‚ Philip Stevens and Martin Weale National Institute of Economic and Social Research Research Report RR658 Research Report No 658 Recruitment and Retention of Academic Staff in Higher Education Hilary Metcalf‚ Heather Rolfe‚ Philip Stevens and Martin Weale National Institute of Economic and Social Research The views expressed in this report are the authors’ and do not necessarily reflect
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Retaining Employees Who Acquire a Disability - A Guide for Employers. Key findings The key findings of the literature review are as follows: • Employers and line managers play a key role in developing and operating employee retention policies • Early intervention is key. Retention policies need to be integrated with absence management policies. It is good practice to be in touch with employees after three days of absence • Research suggests a tipping point is reached after six weeks’ absence in which
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Retention After choosing the most suitable employees for the company‚ the most important things are to prevent the advanced employees from leaving the company and also have liquidity of employees in order to keep company’s innovation. There are some factors will affect the employees’ retention‚ including reward and recognition‚ promotion and opportunity for growth‚ leadership and compensation (Bidisha Lahkar Das and Dr. Mukulesh Baruah‚ 2013). 1. Reward and recognition It is obvious that a company
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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efforts can be beaten by basic synthesizer music? The industry is facing a number of challenges that it has to address‚ such as strong competition‚ piracy‚ changing delivery formats‚ increasing cost pressures‚ demanding pri-madonnas and changing customer needs. Gone are the days when music moguls were reliant on sales from albums alone‚ now the industry trawls for revenue from a variety of sources‚ such as ringtones‚ merchandising‚ concerts‚ and music DVDs‚ leveraging extensive back catalogues‚ and
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