Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document‚ on behalf of an organization for which you do or might work‚ a detailed process whereby it will possible to investigate‚ identify‚ assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area
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Manage remuneration and Employee benefits BSBHRM505A By Takul Kanjanaphanichkul C63070 Part 1 Develop Organisation’s Remuneration Strategy You are HR manager in a 5* Hotel located in Melbourne CBD. The strategic and operational plans have been reviewed and updated by senior management and as a result new positions will have to be created. Remuneration packages will need to be prepared for those positions. • Conference Manager • Sales Executive-business market segment • Business Centre Coordinator
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1 -Explain the features of effective team performance The features of effective team performance is set up through positive leadership‚ this is something which is developed and nurtured. An effective team will work together‚ be focused and all the time supporting each other along the way to achieve and reach goals. For a team to be effective‚ each team member needs to be clear on their roles and responsibilities relating to their job. Team performance will be more effective if there is respect
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Front Cover: Is There Room? Sub title: A Christmas Nativity Story of Welcome (Illustration) Sr. Sandra Sears CSBC Illustrations by Sr. Sue Nirta CSBC ————————————— Title page: Is There Room? A Christmas Nativity Story of welcome (small illustration) Sr. Sandra Sears CSBC Illustrations by Sr. Sue Nirta CSBC —————————————- Pp. 1 & 2 2 page spread illustration of Joseph‚ Mary & donkey approaching the Inn in the distance (no text) ————————————- P. 3 Said Joseph‚ “Kind sir
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How to Manage a Multicultural Team Working as a manager for a multicultural team is an exciting endeavor. However‚ it presents a lot of challenges that can prove taxing to a manager who has little or no experience at all in handling people of different cultures and beliefs. In order for a manager to effectively manage a multicultural team‚ he has to rid himself of prejudices and biases that can hinder his objectivity. A good manager should be able to garner respect from people of different cultural
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Assignment 3 TLIA3507 Manage International Freight Transfer Assignment: TABLE OF CONTENTS PAGE NUMBER 1: Define what Dangerous goods is and how you would advise a client………………………2-4 How to identify and classify dangerous goods .include all the relevant Australian and International codes and regulations in the transport of dangerous goods internationally. 2: What is your understanding of Export Logistics from a freight forwarder…………………5-6
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Eleanor J. Sullivan and Gayle Garland define in their book that a team is a group of people with complementary skills‚ share common objectives and function in a harmonious‚ coordinated‚ purposeful manner‚ who are mutually accountable for the achievement of the goals. 1. 1.1 The key features of effective team performance are: common purpose‚ goals‚ diversity of skills and personality‚ communication and collaboration‚ trust and commitment. 1.2 Common purpose- individuals must understand and
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For the student Please ensure this form is fully completed and attached with the assessment. Student ID: VFHQDB0073 Student Name: VICKI MCGUREN Course: DIPLOMA OF MANAGEMENT Unit Name: MANAGE RISK Unit Code: BSBRSK501B Assessment Title: Assessment No: Trainer’s name: STEPHEN FURLONG Due Date: Intake: Campus: ONLINE Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion. You must retain a soft copy of this assignment
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Manage Personal Work Priorities & Professional Development Competency No BSBWOR501A Assessment 1 V 1 Part A & B Part A Show the link between career goals and organisational goals by: Establishing personal work goals Setting and meeting own work priorities Developing and maintaining professional competence Part B Discuss and argue the negative and positive aspects (what might aid or hinder) the establishing of: Personal work goals Setting and meeting of own work priorities
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Understand how to manage a team 1.1 Define the key features of effective team performance The features of an effective team could be best summed up by Kenneth Blanchard’s Mnemonic PERFORM; this can be broken down into the following: P = Purpose E = Empowerment R = Relationships and communication F = Flexibility O = Optimal Productivity R = Recognition and appreciation M = Morale Purpose – The purpose must be commonly shared between each team member. There must be clear goals within
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