1.1 Define the key features of effective team performance
The features of an effective team could be best summed up by Kenneth Blanchard’s Mnemonic PERFORM; this can be broken down into the following:
P = Purpose
E = Empowerment
R = Relationships and communication
F = Flexibility
O = Optimal Productivity
R = Recognition and appreciation
M = Morale
Purpose – The purpose must be commonly shared between each team member. There must be clear goals within the team that are relevant to the purpose or task. Managers must ensure that the strategies are clear in how the team will achieve those goals and that individual goals are clear to each staff member.
Empowerment – There must be a mutual respect between the team with a willingness to support one another. Each member of the team must have access to resources. A collective and personal sense of power must be in place.
Relationships and communication – The people within the team must be open and honest and must be received by one another with warmth and understanding. Team members must actively listen to one another and allow for and value differences of opinion. Flexibility – Members of the team must be willing and ready to jump into various roles as and when needed to support their colleagues. Staff must be ready to adapt to the changing needs of the team and the service and must do so by been open to different ideologies and approaches.
Optimal productivity – Output within the team must remain high whilst been of quality. Decision making must be effective to allow for this to happen. Each team must have active problem solvers in order to adapt to difficulties and find solutions.
Recognition and appreciation – The contributions of each individual must be recognised and appreciated by all staff as well as the leader. It is beneficial for team members to feel respected and their contributions recognised in order to feel valued by the organisation.
Morale – Individuals