A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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Negotiation Strategy and Analysis Article MGT 445 Negotiation Strategy and Analysis Article For the purpose of this analysis two separate negotiations will be discussed. Time Warner Cable v CBS Television and Century Link v CWA. This analysis will compare and contrast both negotiations for similarities and differences. Time Warner Cable v CBS Television Time Warner Cable must have an agreement with CBS Television in place in order to air the programs they offer. If an agreement
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issue. I was not been assigned any works in the process because of my poor experience‚ but I took part in the negotiation as a minute-taker‚ witnessing all the details. It is obvious that the AB Inn owner did not permit us adding a floor at the beginning. The owner stated that he would not approve it unless our company could provide compensation to him. Our company agreed to solve this problem by giving him a sum of compensation. But we need to negotiate on the issue that how much our company should
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Perception & Impression Management Perception: Meaning and Definition Perception is the process of receiving information about and making sense of the world around us. It involves deciding which information to notice‚ how to categorize this information‚ and how to interpret it within the framework of our existing knowledge and experience. Perception includes all those processes by which an individual receives information about the environment-seeing‚ hearing‚ feeling‚ tasting and smelling
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Journal of Business & Industrial Marketing Emerald Article: Negotiation: the Chinese style Tony Fang Article information: To cite this document: Tony Fang‚ (2006)‚"Negotiation: the Chinese style"‚ Journal of Business & Industrial Marketing‚ Vol. 21 Iss: 1 pp. 50 - 60 Permanent link to this document: http://dx.doi.org/10.1108/08858620610643175 Downloaded on: 08-10-2012 References: This document contains references to 76 other documents Citations: This document has been cited by 10 other documents
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How did you prepare for this negotiation? Why did you prepare in this manner? A. Identify the issues that you thought were the most important issues to be negotiated‚ and briefly explain why you thought they were the most important. In preparation for this negotiation‚ I studied the case diligently. I wrote down‚ what I felt were the key issues for Joe Tech. I also made a list of pros and cons associated with each issue. I prepared in this manner because it gave me the opportunity to effectively
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however the most crucial is one’s perception. Perception is shown with an initial reaction‚ followed by an immediate reaction‚ and these reactions are the basis for all decisions made after. Every reaction is the basis of an individual’s decision when presented with a situation. Society negatively alters the perception‚ and furthermore reactions and decisions‚ of people‚
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What Matters Most To You? Why? What matters most to me is making meaningful improvements in my native Iran. Although my short-term dream is to form a successful Internet business‚ my long-term aspiration is to graduate from business to politics. I take my cue from America‚ where industry leaders like Michael Bloomberg have revitalized communities and made great people leaders. Iran has been ravaged by several decades of “ivory tower” politics‚ corruption‚ unemployment and caste divide. For
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Part -1 What Is Perception? Perception is the process of interpreting the messages of our senses to provide order and meaning to the environment. Among the most important perceptions that influence organizational behaviour are the perceptions that organizational members have of each other. Components of Perception Perception has three components – perceiver‚ target situational A. The Perceiver The perceiver’s experience‚ motives‚ and emotions can affect his or her perceptions. Experience
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Hackley. "Leveraging Emotion in Negotiation." Harvard Business School (2006) Adler‚ Rosen‚ Silverstein‚ "Emotions in Negotiation: How to Manage Fear and Anger‚" Negotiation Journal‚ 14:2 (April 1998)‚ pp. 161-179. Conflict resolution. http://www. conflictresoultionjournal.org 2006‚ Jan. 27 "Leveraging Emotion in Negotiation." Harvard Business School (2006) Susan Hackley. Introduction At some point in each of our lives we all have to hit the negotiation path and run. It is to our benefit
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