Personal interview with questionnaire of dealer’s are taken. I have designed this questionnaire to find out what a dealer think about the company’s policy‚ after sales service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception of a customer i have divide the Study into five parts 1. PRODUCT DEMAND 2. COMPANY’S
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Chapter 1 INTRODUCTION Business travelers who want to minimize jet lags‚ mothers who wants to spend time for themselves‚ persons with back problems seeking for relief‚ weekend warriors who are sore from overexertion‚ an obese man who needs help in controlling his weight‚ or a couple who wants to reconnect‚ all come to one place to seek help‚ the spa. Today’s spa is a center for healing and nourishing mind‚ body‚ and spirit. People go to spas for fitness‚ stress management‚ peace of mind‚ pampering
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CRM refers to Customer Relationship Management. It is a strategy that a business or a company to adopt so as to reduce cost and increase profitability by increasing customers’ loyalty and satisfaction‚ i.e. the knowledge about their customers’ needs and wants… etc. By knowing their customers‚ companies can store customers information so as to for future analysis and manage the customers relationship. In CRM‚ it will mainly go through 4 processes‚ i.e. identify the customers‚ differentiate them by
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Intentions and Attitudinal Loyalty ABSTRACT The positive effect of customer satisfaction on repurchase intentions and attitudinal loyalty has been shown in numerous studies. The effect of switching barriers on these variables‚ however‚ have been subject to much less attention from researchers. In this study we propose that switching barriers can be seen as either positive or negative‚ and we examine their effects on customer satisfaction‚ repurchase intentions and attitudinal loyalty. A LISREL
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and highly complex environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the
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Appendix 1: RESEARCH SCHEDULE Item No. Activities Involved January February March April 1. Refining: Statement of Problem‚ Objectives of the Study‚ Research questions 2. Design‚ Validate and testing for reliability of measuring instruments 3. Field work and data collection 4. Data management‚ editing‚ coding‚ and input data 5. Data analysis and writing final report Appendix 2: Sample of Initial
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AApple Company Introduction The Scope The purpose for writing this report is to assess the actual experiences of Apple Company in the context of individualized employment relationships. Putting up these three questions: 1. What issues of the employment relationship can be individually negotiated in organizations? (scope) 2. What issues of the employment relationship are individually negotiated in organizations? (actual use) 3. What are the advantages and disadvantages of negotiations
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Introduction: Our company will be an online retail store and our internet address will be moc.com. The first three letters of our address will stand for Men’s Outdoor clothing‚ which is the official name of our store. The catchy part of the address is that moc is com spelled backwards. We will only be selling clothes to men and young boys. We will have a variety of brands including Patagonia‚ Columbia‚ Mountain Hardwear‚ The North Face‚ and Kavu. We will be selling many different types of clothing
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describe the culture at the Ritz-Carlton. Why do you think this type of culture might be important to a luxury hotel? What might be the drawback of such a culture? We can describe the culture at the Ritz-Carlton by looking at their ‘Gold Standards’ as the foundation of customer service that put the guest like royalty. This new customer service philosophy implemented in mid-2006 that encompass values include‚ the credo‚ the motto‚ the 3 steps of service‚ service values‚ the 6th diamond and the employee
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Consumer behaviours Who are the firm’s current and potential customers? IKEA’s current and potential customers are male and female consumers who are in their early teens to mid-70. Consumers who make their purchases at IKEA may be renovators or interior-designer‚ empty nesters‚ or just customers who want to decorate their home. Renovators or interior designers may make their purchases at this store because it provides stylish‚ functional‚ low-cost furnishings that customers can assemble themselves
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