1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls? Ans: As an operator first thing which I would try and ask politely would be that what is the route cause of the problem of the customer and would try and give time for explaining or removing out the frustration after which the customer would then have patience in listening to what we would try and explain. As an operator I would rectify the problem
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Employer-Employee Relationship Paper The United States government has guidelines that dictate how companies interact with its employees to make sure all parties are equally covered in regards to employment rights. When Mary is let go from her job as a programmer from the Little Lamb Company and then subsequently not rehired when a job opening becomes available some questions arise. In this paper the questions of Mary’s status as an independent contractor or an employee‚ the employer/employee relationship
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Website Credibility http://www.bestbuy.com/ Best buy is a very credible website. It is a well known retail store and has all the information to contacting any store or even corporate so you know who the author of the site is and that they have knowledge of the items that are sold which is facts not opinions. The information is not biased. It strictly states facts of the products they sell. The information is from an established organization and the information originate from the makers of the
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Credibility of Ronald Reagan “The Great Communicator.” This is the most well known name our 40th president of the United States of America‚ Ronald Wilson Reagan was called. However‚ all presidents have their critics and for some he was known as “The Dangerous cowboy‚ B-movie actor‚ Intellectual lightweight‚ and Heartless right-winger.” (USA Today-2004) Ronald Reagan is one of the most well respected presidents of the United States and became a very popular person. Reagan was “The Great Communicator”
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Employers in the Global Marketplace There are different ways for employees to participate in international business— as parent-country‚ host-country‚ or third-county nationals—so there are different ways for employers to do business globally‚ ranging from simply shipping products to customers in other countries to transforming the organization into a truly global one‚ with operations‚ employees‚ and customers in many countries. Most organizations begin by serving customers and clients within
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Looking again at the end of act two‚ how does Priestley make the ending scene dramatically effective? At the end of act two‚ Priestley uses several techniques in order to make the scene dramatically effective. The carefully written script creates an atmosphere of suspense and tension. The techniques Priestly uses in the script are irony and the dismantling of the false sense of security amongst the characters and consequently the audience. Originally the characters feel secure because they feel
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manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate action‚ what influences their choice of action‚ and why they persist in their action over time (Daft and Marcic 444). Over the years many theorist have studied the human condition of motivation‚ and learned various techniques to help managers figure out what makes employees seek to attain higher knowledge‚ wealth
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Interview Questions About You http://jobsearch.about.com/od/interviewquestionsanswers/a/interviewquest.htm 1. How would you describe yourself? - Best Answers 2. How do you handle stress and pressure? - Best Answers 3. What motivates you? – Best Answers 4. What are your salary expectations? – Best Answers 5. Tell me about yourself. – Best Answers 6. What are you passionate about? – Best Answers 7. What are your pet peeves? – Best Answers 8. What do people most often criticize about you? – Best Answers
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Have you ever worked for a bad boss? One of the main reasons employees quit is the relationship with their first-line supervisor. The fact is many supervisors and managers are unaware how their actions and decisions affect employee turnover. A critical aspect of an effective retention strategy is manager training. Properly trained managers play a major role in an effective recruitment and retention strategy. Managers need the skills‚ tools‚ and knowledge to help them understand their employees’ retention
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The relationship between an employer and its employees is an important factor in the company’s success. Employers will treat their employees with respect and visa versa if they all want to succeed and achieve goals. Some companies forget to focus on employee retention and appreciation‚ and then they lose productivity. Human dynamics and relationships in the workplace directly impact the way a business runs. Managers rely on employee performance for organizational success‚ and the way managers
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