before Enron¡¦s went bankrupt‚ Enron¡¦s management had started transferring Enron¡¦s funding to personal accounts and made fake balance sheets‚ which provided investors information about how this company goes. (Gibney‚ 2005) These illegal actions‚ performed by certain individuals‚ finally led Enron to go bankrupt. These people¡¦s unethical behaviors such as CEO (Chief Executive Officer) of Enron‚ auditors and journalists caused Enron to go bankrupt‚ and therefore are responsible for Enron¡¦s bankruptcy
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Customer Satisfaction ENG315 08/17/2014 Table of Contents Executive Summary ………………………………………………………………………………3 Introduction ……………………………………………………………………………………….3 Problem Statement.………………………………………………………………………………..3 Terminology ………………………………………………………………………………………3 Major Section of the Report ………………………………………………………………………3 Scope and limitation of the research ……………………………………………………………...3 Overview of Alternatives …………………………………………………………………………4 Criteria
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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2011 Current Affairs at a Glance JANUARY The Mahatma Gandhi National Rural Employment Guarantee Act‚ UPA’s flagship aam admi scheme‚ turned five on February 2‚ 2011. On January 14‚ the Ministry of Rural Development issued a notification revising the wage rates under the MNREGA from Rs 100 per day to between Rs 117 and Rs 181 (17-30 % hike) in different States. The revision under Section 6(1) of the 2005 Act‚ coming in wake of inflationary pressures on the poor‚ adjusts the wages by indexing it
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An Analysis on Customer Care Strategy of Southwest Airline |Prepared by: |Name | |SN: |ID number | |Class: | | |To: |Your tutor
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strategy would have on it’s existing customers. Talbot failed to clearly define their target audience. If they could have just secured their best customers and let go of other customers Talbot could have avoided this incident. By just focusing on its core customers and serving them better Talbot could have made more profits. What Talbot did was they wanted to expand their customer base and target young hipper crowds. By doing so it apparently defected their core customer to other competitors. Because of
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Ashley Raynor MGMT 4952 – Section 601 Current Event Paper Due Date: 9/21/14 I read an article on Wall Street Journal about the Justice Department investigating the police force in Ferguson‚ Missouri. They suspect possible misconduct or discrimination against the 18-year-old‚ Michael Brown‚ who was shot by one of Ferguson’s Police officer‚ Darren Wilson. There is still question to whether the officer is charged or not. Ferguson and surrounding areas will be analyzed on their police training
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The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely J IM MCINTIRE‚ vice president of customer service at Atida Motor Company‚ was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell‚ Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins‚ CEO‚ Angel Airlines‚” two stolid executives – “Jeff”
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