Assignment 5 Joanne Cope Unit Code – 4DEP Developing Yourself as an Effective Human Resource Practitioner (A.C.1.1) (a) The CIPD HR Profession Map (HRPM) was launched in 2009 but was made available to all Organisations and HR professionals in October 2012. www.cipd.co.uk It is used to help an individual to develop in their career and to help them prioritise their work load. It sets goals in order for them to move to the next band. It also helps an organisation to identify skills
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Title | Page. No | 1. | Executive Summary | 2 | 2. | Introduction | 3 | 3. | Human Resource Department of PTCL | 4 | 4. | The objectives of the HR department at PTCL | 6 | 5. | Human Resource Initiatives | 7 | 6. | Format of Job Description | 8 | 7. | HR Planning & Working | 9 | 8. | Recruitment Policy | 10 | 9. | Recruitment and Selection Process in PTCL | 11 | 10. | Training and Development | 16 | 11
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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external environment of an organization‚ many HR courses ask students to use the PEST or PESTLE analysis model to look at their own function. In this context we need to imagine that the department (HR) is an organization in its own right and look outside. Factors to include in your analysis may include the following: •Political •What is the culture of the organization‚ •How is the HR function viewed by other functions? •Who are the political champions of HR (or its adversaries)? •Shareholder views
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simple; they exist to help their customers to get the full benefit of communication service in their daily lives. The key to achieving this vision is mindset where everyone works together. Making it easy to buy and use their services. Their vision is inspiring vision to find new ways. Telenor vision statement is:- MISSION STATEMENT:- At Telenor‚ it is believed that responsibility and trust are inseparable. Telenor must have trusting relationships its customers‚ owners‚ employees and society in
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Effective Retail through Customer Service – The Impact of Sales Staff in Different Types of Retail Format Sandeepan Majhi Saurabh Chopra Somnath Guha Sarkar Post Graduate Program In Fashion Management Studies (2006-08) National Institute of Fashion Technology Bangalore Acknowledgement Success is 99% perspiration and 1% aspiration‚ has been proved that during our study of the project. The one percent aspiration of ours has been brought to life by the guidance and efforts of
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| |This career outlook report will include a summary of the career‚ salary ranges in the state of Florida‚ employment outlooks‚ types of positions within the field of| |HR‚ and educational requirements. | Introduction I have been a clinical team member and manager in
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provided for unit 4DEP (HR) is my own. Signed: Date: Print Name: ACTIVITY 1 THE CIPD HR PROFESSION MAP The CIPD HR Profession Map sets out what HR Profession need to know‚ do and deliver at all stages in their careers. The Map covers 10 professional areas‚ 8 behaviours and 4 Bands of competencies and transitions‚ from Band 1 for the start of HR career through to band for the most senior leaders. ‘It has been designed to be relevant and applicable to HR Professionals operating
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Executive summery Organization Background | 3 | HR Practices of Unilever | 4 | Major HR Functions | 5 | * Recruitment and selection | 5 | * Training and development | 5 | * Payroll and settlement | 6 | * General service | 6 | * Human Resource Information System | 8 | Identified Problem | 9 | * Lack of recreation | 9 | * Low number of HR executive | 9 | * Lack of synergy | 9 | * High turnover | 10 | * No payment for the intern | 10 |
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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