ROLES OF AN HR MANAGER Administrative roles The administrative roles of human resource management include policy formulation and implementation‚ housekeeping‚ records maintenance‚ welfare administration‚ legal compliance etc. i. Policy maker: The human resource manager helps management in the formation of policies governing talent acquisition and retention‚ wage and salary administration‚ welfare activities‚ personnel records‚ working conditions etc. He also helps in interpreting personnel
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for the most effective utilization of human resources (HR). Managers and academics argue that the traditional approaches to managing workers are inappropriate and ‘can no longer deliver the goods’ (Betcherman et al.‚ 1994‚ p. 2). Harnessing workers’ full potential and producing the attitudes and behaviour considered necessary for a competitive advantage require three aspects of managerial control to change: organisational design‚ culture‚ and HR policies and practice. Current managerial orthodoxy therefore
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totally by the HR department of TIB. This HR department meets all the requirements of the employees from salary to rewards‚ hiring to firing employees and other important developing trainings. In this report the Overall work of the human resource department will be focused and described. To know the details of the company we interviewed some HR personnel of TIB and other information were collected and gathered with the help of the internet. TIB is the organization where actually the HR activities
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Needs of a Customer Greeting Service When customers walk into a restaurant‚ whether it is McDonald’s or Chez Pierre‚ they expect to be acknowledged. This is a small service‚ but it is imperative to the success of the restaurant‚ as customers who are not greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as well as how busy it is. Some restaurants pay hosts to greet customers‚ call names off waiting lists and walk customers
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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RESEARCH PROPOSAL TOPIC: EFFECTS OF STAFF TRAINING AND DEVELOPMENT OF SECRETARIAL STAFF IN AN ORGANIZATION A Study to be carried out in the Ministry of Higher Education‚ Science and Technology department of National Council for Science and Technology (NCST) and department of department of Research Management Directorate (DRMD) 0. INTRODUCTION 1. Problem Statement Training is a learning process that involves the acquisition of knowledge‚ sharpening of skills
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area and in the bedrooms and the docks in the bedrooms are just the highlight of the avant-gard technology that the Aloft is driving. AC 1.1 Discuss reasons for using customer service policies in your business organisation. Aloft London Excel does anything that the guest can sense and will become part of his/her experience
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ch14 Student: ___________________________________________________________________________ 1. Sometimes workers get together and form a union‚ an organization that does all the following except A. has the legal authority to represent workers B. can negotiate the terms and conditions of employment C. administers the collective agreement D. manages the company’s employee benefit plans on behalf of the workers E. collects dues from members 2. Unions are organizations that A. have the legal authority
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