2. Main Report Page 5 2.1. Strategic Choices for HR Planning at Qantas 2.2. Maintaining Employee Commitment Page 10 3. Conclusion Page 13 4. References Page 14 1. INTRODUCTION 1.1 Objective This report has been commissioned to discuss the challenges faced by Qantas in 2011 and to evaluate the strategic choices made by the company from a theoretical and practical perspective in relation to HR Planning. The report also makes recommendations on how to maintain
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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HR POLICY AND PROCEDURE MANUAL TEMPLATE Note: Delete this and the next 2 pages once you complete tailoring the template for your own business. Who should use this template? This manual is designed to be used by any Small business owner or operator who employs people in their business. Why use a HR policy and procedure manual? In short this manual helps you to establish robust structure and a basic set rules that you will use to manage your people on a day to day basis. This is important
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9/4/2012 1. The purpose of the study dealt with customer defection. It talks about how the customers are slowly not becoming as loyal as they use to be. They seen a pattern after five years‚ the customer does not stay loyal to the company. There are different stages of the process of losing loyal customers and keeping them. Loyalty and profits‚ the more the customer is worth the more profits come out of it because the longer the customer stays. Failure‚ the employee learning the instructive
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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good leader of men understands the human psychology and works in accordance with the capability of his people. What started‚ as a much-despised activity of managing the relationship between businesses and labor unions has now become an essential part of any successful organization. In my opinion assessing and measuring the effectiveness and efficiency of HR programs is truly an important challenge for HR professionalsHistory:The history of Human Resource Management (HRM) can be traced back to the early
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necessary> efficient work. Knowledge of work processes shows if work unit is properly staffed & can help with changes in staff (outsouring etc.) Work Flow Design and an Organization’s structure * If structure strongly based on functions workers have low authority and work alone on highly specialized jobs. * Managing a division requires more skills than managing a function * HR managers need to design jobs that fit with the structure not only in the job itself Job Analysis * Process of getting
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relationship of the employees within the organization as well as the principals of HRM policies covered. 1.4 Source of Data: Both primary and secondary data have been collected. WE have gathered primary data by personal interview of the Executives of HR Department of Square Textile Ltd. Mainly we have discussed with them verbally over telephone. We collect information from them and from their official websites. We used journals‚ brochures‚ manuals and several books on Human Resources Management to
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strategy would have on it’s existing customers. Talbot failed to clearly define their target audience. If they could have just secured their best customers and let go of other customers Talbot could have avoided this incident. By just focusing on its core customers and serving them better Talbot could have made more profits. What Talbot did was they wanted to expand their customer base and target young hipper crowds. By doing so it apparently defected their core customer to other competitors. Because of
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