Why Customer Retention Is So Important Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition‚ ranging between 25 and 80 %!). Companies with high retention also grow faster. However‚ customers can only be retained if they are loyal and motivated to resist competition. When customers are merely satisfied with the service they receive they may
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“Winnie the Pooh‚ Winnie the Pooh‚ Chubby‚ little cubby all stuffed with fluff” (the commonly known theme song from the television series). Winnie the Pooh was written by Alan Alexander Milne in 1926 about a boy and the adventures he goes on with friends that happened to be stuffed animals. Pooh‚ Christopher Robin and their friends taught many morals during the stories that tons of people quickly loved; one of them including the quote by Pooh saying‚ “Weeds are flowers‚ too‚ once you get to know
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If Scientific Management is as outdated and inhuman as many organizational theorists believe‚ why is it so prevalent in contemporary organizations? Raymond Leung 1 Introduction Scientific management was first developed by an American‚ Frederick Winslow Taylor in the1880s ~1910s and has evolved a lot since then. It is a theory or school of thoughts about process improvement and management. It aims at maximizing efficiency‚ productivity‚ output with least cost and minimizing wastes. It was
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“Why Is The Initial Consultation So Important ? What Factors Will An Ethical Therapist Cover At This Time ? The initial consultation is important for both the therapists and the client to establish whether there is rapport between both parties‚ to put the client at ease and to ensure a realistic and effective plan of action to help the client achieve their goal. This is often offered as a short appointment of maybe 30 minutes‚ free of charge. I think by offering this service clients would have more
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What is it about other peoples drama‚ adventure‚ and experiences that intrigue us so much? 10.5 million people tuned in to watch Kim Kardashian’s fairytale wedding even though it aired months after her divorce.We tune in week after week to watch people try to survive in unknown locations or sit at home and eat salads and plan their next vacation.The point is we still always tune in.Why is reality T.V. so popular? The history of reality television is actually not very long.In 1971 PBS decided to
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revenge‚ but to lessen crime and inform the criminal”(Elizabeth Fry). Now‚ more than ever‚ juveniles are committing crimes that are becoming more and more violent as time progresses. There is much indecision when it come to giving a “child” a sentencing in prison‚ whether that means they have to serve life‚ or years at a time. The states cannot make a permanent decision on how to deal with sentencing juveniles after they commit the crimes they do. Juveniles that commit crimes like murder should not
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Smith entered the University of Glasgow when he was fourteen and studied moral philosophy under Francis Hutcheson.[7] Here‚ Smith developed his passion for liberty‚ reason‚ and free speech. In 1740‚ Smith was awarded the Snell exhibition and left to attend Balliol College‚ Oxford.[8] Smith considered the teaching at Glasgow far superior to that at Oxford‚ which he found intellectually stifling.[9] In Book V‚ Chapter II of The Wealth of Nations‚ Smith wrote: "In the University of Oxford‚ the greater
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Mary Stuart inherited the throne of Scotland when she was just six days old. From that moment forward every decision made needed to provide for Mary’s personal safety‚ her claim to the Scottish throne‚ and her right to practice her Catholic faith (Ashby & Ohrn 47). When she was just a toddler‚ Mary’s mother chose to send her to be raised at court in France where she was well educated and free to attend Catholic services. In order to return to Scotland as a young adult Mary was forced to agree
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Hard work or Hard luck Hard work has been the main reason for success throughout history. Inventors‚ sinentest and leaders are examples of successful workers who scarify a lot of things in order to privilege. Some people claim that hard work is the only means to success and luck has nothing to do with it‚ while others say that luck is a main factor for successes. I believe that hard work is a very important factor for success and the hard luck is a secondary reason we must not rely on. Brandau
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English 1A 23 October 2012 Word Hard‚ Play Hard Low paid workers and farmers losing everything‚ sounds like complete madness. In the book Stuffed and Starved by author Raj Patel‚ as well as the book Fast Food Nation by Eric Schlosser show similarities between how workers are paid low also working in bad conditions‚ and to carry along how farmers have become nothing more then people in debt and losing their land‚ and lastly how the NAFTA agreement between Canada‚ the U.S.‚ and Mexico has played
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