PUTTING THE SERVICE-PROFIT CHAIN TO WORK “When companies put employees and customers first‚ their employees are satisfied‚ their customers are loyal‚ their profits increase‚ and their continued success is sustained.” Harvard Business Review‚ March-April 1994. There is growing number of companies that includes Banc One‚ Intuit Corporation‚ Southwest Airlines‚ ServiceMaster‚ USAA‚ Taco Bell‚ and MCI know that when they make employees and customers paramount‚ a radical shift occurs in the way they
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and organizational role of personnel manager in achieving organizational goals? ANS: Personnel manager: He is a person who is in charge of the department that deals with the employment‚ training‚ support‚ records‚ etc. of a company’s employees. He is the head of personnel department and performs both managerial and operative functions. The personnel manager work with the employees in order to make sure they are producing the best results possible for the company. Objectives of Personnel Management:
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British grocery store chain Tesco has recently been forcing employees at its Dublin distribution center to wear armbands that measure their productivity. The armbands‚ officially known as Motorola arm-mounted terminals‚ keep track of how quickly and competently employees unload and scan goods in the warehouse and gives them a grade. The monitors can be turned off during lunch breaks‚ but anything else‚ including bathroom breaks and water breaks‚ reportedly lowers workers’ productivity score.
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enterprise training plays a vital role in a variety of administrative practices. It is considered as one statement of the total management activities of enterprise (Schein). Training for the Rank and File employees primarily is intended to prove skills in order to be productive and efficient. Training likewise aims to provide the employees the knowledge required in performing the job such information regarding the organization its goal and program its relationship to other units in the company and
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Why do Managers Plan 1 Why do Managers Plan? Management 301 Distance Learning December
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Communication is an important management skill in organization. Introduction When a day starts‚ managers will start their work of attending meetings making phone calls‚ checking emails‚ supervising staff’s work etc. most of these activities involve communication. To be a good manager‚ people must have effective communication skills. This communication is that the process of transiting information from one person to another. Good communication skills can facilitate managers to communicate effectively
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Salary is the most important factor in motivating employees Motivation plays a significant part in a company in the modern society because only if employees are motivated can they be more productive. In a company‚ managers usually take measures such as pay increase and promotion to motivate workers. In the past decade‚ there have been a large number of surveys on factors that motivate employees to perform their best (Wiley 1997). Some experts state that salary is the most important factor in motivating
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documentation‚ then that should allow for the maximum reimbursement by the third party payer to the facility. If the medical codes are entered correctly‚ the procedure or treatment is medically necessary‚ and preauthorized according to the insurance company then the claim should be approved. For example if a health record is coded for gram negative pneumonia and the documentation supports this code‚ then the claim should be approved. This requires that the medical record is documented to the greatest
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Managers Can Assist Employees with Career Development Managers can assist employees with career development through creating a strategic plan that enhance employees’ capabilities to efficiently carry out work related tasks. Managers can oversee training that leads to effectiveness and high success rates of transfer of training. As a manager with career development as a focus you want to optimize performance and reinforce the employee’s ability to take on broader responsibilities which can ultimately
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Why are ethics important? Recent events in corporate America have demonstrated the destructive effects that occur when the leadership of a company does not behave ethically. One might wonder why highly educated‚ successful‚ and business savvy corporate professionals at Enron‚ Tyco‚ WorldCom‚ and Adelphia got themselves into such a big mess. The answer lies in a profound lack of ethics. Running a business ethically is good for business. However‚ "business ethics" if properly interpreted means
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