Emotional Intelligence American Intercontinental University Trvillian Dill Abstract As you read this document‚ you will get an understanding of what Emotional Intelligence is. Explanations and examples will be given to help you understand the concept of Emotional Intelligence. You will learn ways that you might develop an enhanced emotional IQ as well. Emotional Intelligence (EI) After taking the EI test‚ the Overall results were: IQ score = 116 Percentile score = 86 By the overall results
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THE IMPORTANCE OF PAY IN EMPLOYEE MOTIVATION: DISCREPANCIES BETWEEN WHAT PEOPLE SAY AND WHAT THEY DO Sara L. Rynes‚ Barry Gerhart‚ and Kathleen A. Minette A majority of human resources professionals appear to believe that employees are likely to overreport the importance of pay in employee surveys. However‚ research suggests the opposite is actually true. We review evidence showing the discrepancies between what people say and do with respect to pay. We then discuss why pay is likely to be
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The first competency emphasized a good cooperation with other health care professions. The difficulty in developing this competency may due to the patient specific conditions that may give a health care provider more “tough time” if proper communication were not made before interacting with the patient. For example‚ during my first clinical rotation‚ My CI needed to treat her last patient of the day‚ however‚ the patient was in a bad mood and reluctant to participate to therapy. My CI asked me to
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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products of our labor are largely non-physical in nature. They are emotional -- the products that result from the interaction between human beings. Indeed‚ we may work in the exchange of physical products‚ but it is the job of the service laborer to attach emotional value to them. Beyond those required for everyday sustenance‚ the actual material worth of any product is considerably inconsequential compared to its potential emotional value. A decorative chair built overseas and sold at IKEA will probably
Free Emotion Arlie Russell Hochschild
and their job and shows enjoyment in what they are doing. As a health care manager you play a large role in how motivated your employees are in doing assigned tasks‚ reaching goals along with daily duties. As a health care manager I would implement the following motivational method techniques in order to keep good productivity‚ satisfied employees and good team work skills. One motivational technique that I would use is motivation through self- confidence. When individuals have a high level of
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The Importance of Emotional Intelligence Tifany Drapeau AIU Online Abstract Emotional intelligence is an important factor in the ability of people to relate to themselves and each other. It was once believed that those with high IQs would be successful‚ we know understand that might not be true. High emotional intelligence (EQ) scores are now believed to play a role the success of an individual. Emotional intelligence gives a person the ability to recognize what their emotions mean and apply
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EMOTIONAL INTELLIGENCE Joe Sanchez When it comes to the five elements of Emotional Intelligence‚ I can relate to Self-Regulation the most which is my best aspect. In general‚ I am a pretty easy going type of guy. Even when someone bad mouths me or attacks me verbally‚ I tend to keep my cool and analyze the situation before responding back. When it comes to my job as a police officer and dealing with people‚ we deal with all types of emotions. Some personalities can be distressed‚ combative
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we communicate can greatly affect the way we ’re understood‚ and how we understand others. Communication is a learned ability with many skills‚ which are programmed into us (for better or worse) by our parents‚ friends and all that we have contact with. These skills can be defined as listening‚ assertion and conflict resolution skills‚ and with all of these skills being used appropriately‚ we can bring down the barriers to communication‚ and put an end to the frustration that comes from poor communication
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According to this article‚ core competencies involve many different people on many different levels. Core competencies are concepts that are enhanced as they are used; unlike physical assets of the company that become outdated with time and deteriorate‚ core competencies develop as they are shared and applied throughout. The concept has three key requirements for a company to view it has a central means to its way the company or employees work. One requirement for a core competency is that it is not easy
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