In the journey‚ the importance of the hero’s traits will be measure to Odysseus’s success. Odysseus needs to have the courage‚intelligence‚ and kindness to survive this adventure‚he must go to the depths of hell just to return home. Odysseus has been a hero in the story making him a strong willed character with the intelligence and courage to succeed. Odysseus has the courage to face the large Cyclops. Odysseus said “I’ll make my own crossing in my own ship‚with my own company¨(73). Odysseus wanted
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Introduction to Optimization Linear Programming 1. If an LP model has more than one optimal solution it has an infinite number of alternate optimal solutions. In Figure 2.8‚ the two extreme points at (122‚ 78) and (174‚ 0) are alternate optimal solutions‚ but there are an infinite number of alternate optimal solutions along the edge connecting these extreme points. This is true of all LP models with alternate optimal solutions. 2. There is no guarantee that the optimal solution to an LP problem
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Allow me to take a glance back at yesterday‚ and attempt a peak forward at tomorrow. We stand near the finish line of the Twentieth Century‚ and the events that shaped its tapestry are still fresh in our memory. It was‚ in the opinion of many‚ the bloodiest in the history of mankind. Yet the 20th was also the century that showed remarkable promise. It rose from the ashes of the Holocaust and two World Wars‚ overcome the dual threats of fascism and communism‚ and by embracing the free market precepts
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Assurance engagements or services are intended to enhance the credibility of information about a subject matter by evaluating whether the subject matter conforms in all material respects with suitable criteria. Its objective is to provide either a high or moderate level of assurance. Assurance services pertain to the independent professional services designed to improve the quality of information‚ or its context‚ for decision making. Assurance services are broader in scope than attestation
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03 Customer expectations of service L EARNING O BJECTIVES This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service‚ including those that are controllable and uncontrollable by marketers. 3 Acknowledge that the types and sources of expectations are similar for end consumers and business customers‚ for pure service and product-related service‚ for experienced customers and
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Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early 1990s‚ improving quality became
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purchasing services Services account for about 71 percent of the gross national product (GNP) and 75 percent of the employment in the United States (West 1997). A study sponsored by GAPS Research (formerly the Center for Advanced Purchasing Studies) found that in a cross-section of 116 large organizations‚ over half of the purchase dollars (54 percent) were spent on services (Fearon and Bales 1995). Consequently‚ purchasing departments are becoming more involved with the purchase of services. According
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Service Encounters The majority of my service encounters are classified as search and experience categories. My postexperience evaluations of the total encounters were surprisingly positive. I say surprisingly because I am a selective customer before and even more so now that I am learning the service marketing concepts. Not to say I am an activist complainer; although‚ I do appreciate excellent predicted service qualities that fall just short of my desired expectations. A number
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concept of Customer Service Management based on customer involvement with Hotel-81. Researches in this report include academic journal articles‚ press release‚ newspaper report and textbook references dated no later than year 2008. In order to attain value co-creation‚ examinations of Critical Incidents and Zone of Tolerance behaviour in service encounter were used to study the target audience of Hotel-81. Models such as the SERVQUAL‚ Servicescape‚ Service Blueprint and Service Encounter traits were
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cleaning is a concept of Cleaning Services available to individuals and families‚ including dry cleaning and laundry. Spinzone dry cleaning intends to offer affordable "luxury" cleaning to all. Quality is made available to everybody. Spin zone dry cleaning is the best service provider in your area. The core business is the cleaning of clothes. Our professional team is taking care of each item with a great respect. Removal of the spots‚ small repairs‚ high quality finishing is some of the features
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