Organizations use cross-functional teams to yield benefits of the different perceptions and backgrounds of numerous employees. Cross-functional teams comprise with employees from all over the organizations including functions or departments of engineering, marketing, production and management etc. The team works together to reach goals and objectives such as developing change in the organization, reducing defects or increasing the efficiency and competence in a process. These teams play a vital role when in bringing people with different expertise together to solve a problem or to explore a potential solution.
It's not always beneficial for an organization but a challenge also to create a new team. Moreover, setting up a cross-functional team has additional difficulties. Top level management overcomes these challenges by setting objectives early on, and by getting the team, and key managers, to agree to them. It's more difficult to set priorities, make decisions, motivate people, and manage performance when don't have direct authority over members of the team.
But with the Myerstown, Pennsylvania, pharmaceutical plant it was observed that team members were required to use a different set of skills and strategies in building up a new environment. An eighteen-member cross-functional team which was formed to recommend and help implement improvements and for this their approach became popular for their 5 key priorities. They raised the issues for two ways communication process in conferences, their job security concerns and issues as they were not provided with any critical information and want consistency of information from the top to the bottom so that the plant benefits everyone. They wanted to get the authority of decision-making, span of control, and management roles which would definitely benefit Myerstown by all means. Identify areas of perceived inconsistencies in site practices and policies and determine appropriate