Active Listening
. From the interaction does it seem to you that Alan is actively listening? Why or why not?
Wood (2012) asserts that effective interpersonal communication entails being mindful, adapting listening appropriately, and listening actively. It’s important for one to listen and understand what another person is trying to say before offering a feedback. However, the interaction between Alan O’Connor and his employees doesn’t portray him as an active listener, especially during his conversation with Gretchen Bennett. This can be demonstrated by the manner in which he tries not to understand how either of his employees is feeling during the interview listening actively to them as they answer his questions concerning their performance at work.
For one to be an active listener, being mindful is the first step since it involves addressing issues from the perspective of another person (Wood, 2012). For example, when Gretchen attempts to explain to him why she takes more time to perform her duties, Alan isn’t mindful about the detail she offers. During the interview, Alan practices selectively listening as evidenced by his focus on some parts of the information provided by his employees. For …show more content…
Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
Alan’s opening thoughts on his job clearly impact on his approach to performance appraisal since the tone of the narration demonstrate that he is more focused on honesty rather than the employees’ feelings or even the situations that hinder their performance. This affects his judgments regarding the performances of his employees. Alan’s view of his job fosters a negative work atmosphere with his employees. This can be attributed to the fact that he is always absorbed in our own thoughts and concerns, which limit his ability to focus on the explanations of his
Wood (2012) asserts that effective interpersonal communication entails being mindful, adapting listening appropriately, and listening actively. It’s important for one to listen and understand what another person is trying to say before offering a feedback. However, the interaction between Alan O’Connor and his employees doesn’t portray him as an active listener, especially during his conversation with Gretchen Bennett. This can be demonstrated by the manner in which he tries not to understand how either of his employees is feeling during the interview listening actively to them as they answer his questions concerning their performance at work.
For one to be an active listener, being mindful is the first step since it involves addressing issues from the perspective of another person (Wood, 2012). For example, when Gretchen attempts to explain to him why she takes more time to perform her duties, Alan isn’t mindful about the detail she offers. During the interview, Alan practices selectively listening as evidenced by his focus on some parts of the information provided by his employees. For …show more content…
Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
Alan’s opening thoughts on his job clearly impact on his approach to performance appraisal since the tone of the narration demonstrate that he is more focused on honesty rather than the employees’ feelings or even the situations that hinder their performance. This affects his judgments regarding the performances of his employees. Alan’s view of his job fosters a negative work atmosphere with his employees. This can be attributed to the fact that he is always absorbed in our own thoughts and concerns, which limit his ability to focus on the explanations of his